Assistant Manager

The Waterfront, Plymouth; Plymouth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounts on food & drink

50% off overnight stays

Bonus scheme

Retailer discounts

Cycle to work scheme

Learning & development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Volunteer time off

Live-in accommodation

Job summary

St Austell Brewery invites an Assistant Manager to help deliver memorable pub experiences. You will motivate a passionate team, welcome guests, and support the General Manager while ensuring high standards of service and safety.

You will oversee front and back of house during peak times, monitor guest feedback, and work closely with the Kitchen team to maintain quality food offerings, with a clear path toward GM responsibilities.

Qualifications

• Experience in a similar role
• Ability to lead when General Manager is away
• Strong guest-focused service mindset
• Attention to admin and cash management
• Knowledge of health and safety regulations
• Mentoring and developing team members
• Willingness to grow toward General Manager role
• Flexibility to support Front and Back of House during peaks

Responsibilities

• Motivate and lead the team when the GM is away.
• Create a warm welcome for guests and ensure consistent service.
• Monitor guest feedback and drive improvements.
• Support Front and Back of House during peak times.
• Overlap with Kitchen team to ensure quality food offering.
• Provide guidance and support to team members as needed.
• Maintain cash and admin processes and handover to GM.

Skills

Team leadership

Guest service

Customer feedback

Operational oversight

Health & safety

Staff development

Cash handling

Admin skills

Career progression

Job description

We're looking for an Assistant Manager to help us deliver experiences that delight. This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you'll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer
• Live in accommodation if required

Early applications are encouraged as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won't be accepted, nor the fees associated with them.

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.