Assistant Manager

St Austell Brewery; Falmouth; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

30% off food and drink

50% off overnight stays

Tips

Bonus Scheme

Discount scheme across retailers

Cycle to work scheme

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

St Austell Brewery’s Chain Locker in Falmouth is seeking an engaging manager to lead and inspire a hospitality team, stepping in for the General Manager when needed. You will ensure a warm welcome, superb guest experiences and smooth daily operations on a scenic harbourfront site.

You will drive service excellence, support the front and back of house during peak times, monitor feedback, and champion health and safety while guiding staff toward long-term development and a potential General

Qualifications

• Proven ability to motivate a team and maintain smooth operations.
• Experience delivering warm, high standards of guest service.
• Capable of monitoring health and safety and cash handling procedures.
• Track record of supporting front and back-of-house during busy periods.
• Able to develop colleagues toward future management roles.

Responsibilities

• Take the helm when the General Manager is away and lead the team.
• Create a warm welcome for guests and ensure outstanding experiences.
• Oversee guest feedback and continuously raise service standards.
• Support the full team during peak times and manage cash/admin tasks.
• Ensure consistent quality of food offering and support Kitchen Team.
• Uphold health and safety regulations and develop staff as a role model.

Skills

Leadership

Guest service

Team development

Health and safety

Cash handling

Problem solving

Job description

The Chain Locker sits along Falmouth’s historic quayside. This 16th-century inn is a perfectly placed scenic hub that enjoys all this vibrant town has to offer.

Work overlooking the spectacular natural beauty of the Carrick Roads sailing waters and Falmouth’s harbour. The Chain Locker has golden beaches, tranquil creeks, and the buzz of the town on its doorstep.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What We Offer You In Return

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info

If you would like more informationplease email [e-mail]

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.