Assistant Manager

Coach and Horses, Kew; Richmond; On-site; GBP 29,000 - 35,000; Full time

Job summary

A charming pub in Richmond is seeking an Assistant Manager to support the General Manager in daily operations. The ideal candidate will share a passion for hospitality, demonstrate exceptional customer service, and play a key role in team management and training. The position offers a supportive mentorship environment, career progression opportunities, discounts, meal benefits, and a comprehensive holiday package. This is an excellent chance to further develop skills and gain valuable experience in a thriving food-led business.

Benefits

Access to Career Pathway and development

Fully funded apprenticeships

20% discount at Young's Pubs

30% discount on overnight stays

Free Meals

28 Days holiday

Company Pension Scheme

Qualifications

• Previous experience as an assistant manager in food-led businesses is essential.
• Passion for hospitality with a focus on guest satisfaction.
• Strong leadership skills to train and motivate the team.

Responsibilities

• Support General Manager in day-to-day operations.
• Lead service on the floor ensuring high standards.
• Manage team and promote professional development.

Skills

Customer service excellence

Team management

Hospitality knowledge

Proactivity

Job description

Descripción

Assistant

Manager - Up to 35k plus service charge

We are looking for a passionate, hands‑on Assistant Manager who wants to develop themselves alongside our experienced General Manager at the Coach and Horses in Kew. You'll be supporting the General Manager in all aspects of day‑to‑day operations—leading service on the floor and ensuring exceptional standards, leading and training the team, managing our bedrooms and making sure every visit to the Coach and Horses is a memorable experience for our guests.

The majority of our General Manager appointments come from internal candidates, and we’re proud to offer in‑house mentoring, clear development pathways and external training opportunities to support your growth. The ideal candidate has experience working as an assistant manager in food‑led destination businesses, is people‑focused, and passionate about offering exceptional hospitality. They are someone who has a GM mindset and is looking for that final bit of development before becoming a General Manager themselves, and the experience they will get working in the Hoste will absolutely set them up for further success in their career.

What We Offer Our Assistant

• Access to our Career Pathway and development towards GM – a large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young’s Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Assistant Manager

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub. As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro‑active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.