Assistant Manager

Halfords Group PLC; North East; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading automotive service provider in Blyth is seeking an Assistant Manager to support the Centre Manager in overseeing operations and delivering excellent customer experience. Candidates should possess technical expertise, good communication skills, and experience in managing customer satisfaction. The role includes competitive salary up to £32,000 plus bonuses and numerous employee benefits.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on various products

Cycle to Work Scheme

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in delivering high customer satisfaction through management.
• Ability to coach and train colleagues effectively.
• Technical/mechanical skills or experience required.
• Strong communication skills both verbally and in writing.
• IT proficiency with willingness to learn systems.
• Good time management skills.
• A current valid driving licence is mandatory.

Responsibilities

• Assist the Centre Manager in daily operations and customer service.
• Work alongside technicians to ensure efficient workspace.
• Drive profitability while focusing on customer experience.
• Support business performance through management.

Skills

Customer management

Coaching and training

Technical/mechanical ability

Compliance standards

Communication skills

IT proficiency

Time management

Driving licence

Job description

Apply now Job no: 560637
Work type: Full time
Site: Blyth
Categories: Mechanic, Autocentre Management
Location: Northumberland
Salary: Maximum amount £32,000 per annum + bonus
Business Area: Autocentres

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• Average uncapped bonus of £7,100 per year (with potential to earn more)

• 5 days a week (This centre is closed on Sundays)

• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

5.6 weeks’ annual leave

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores

Discounts on everything from groceries, shopping, insurance, days out, restaurants and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme

Financial planning support via Wagestream - access up to 30% of your salary in advance

GP Access, 364 days a year, 24 hours a day

Join the Share save scheme with a 20% discount on shares

Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Experience / Ability to deliver high customer satisfaction and experience through effect management
• Experience / Ability to deliver coaching/training in moment to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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