Assistant Manager

Greystar Europe; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Glasgow is seeking a professional to manage and support the day-to-day resident experience objectives. This role includes assisting the Community Manager with operational tasks like leasing, marketing, and property maintenance, and promoting resident satisfaction. The ideal candidate will act as a role model, directly engaging with residents to anticipate and exceed their expectations, and responding promptly to feedback and service issues.

Responsibilities

• Manage and support the resident experience objectives of the property.
• Assisting the Community Manager in financial and operational management.
• Promote resident satisfaction and retention by addressing feedback.

Job description

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

Key Roles & Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members

Monitors payments and chases outstanding rent arrears following rent ...