Assistant Manager

Halfords; City of Westminster; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive service provider in Westminster is seeking an experienced Assistant Manager to help drive business performance and customer satisfaction. You will manage a team, work in the workshop, and support sales and customer service strategies. Ideal candidates have a strong mechanical background, leadership experience, and effective communication skills. The role offers a competitive salary of up to £36,000, with bonus potential and extensive employee benefits including discounts and career development opportunities.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on shopping and outings

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven ability to deliver high levels of customer satisfaction.
• Experience in coaching, training, and developing colleagues.
• Strong technical/mechanical knowledge.
• Solid understanding of workshop operations and vehicle maintenance.
• Experience in compliance with Health & Safety standards.
• Excellent communication skills.

Responsibilities

• Provide management and leadership to drive profitability.
• Coach and train technicians and manage daily sales.
• Assist the Centre Manager with customer service.

Skills

Customer satisfaction management

Coaching and developing colleagues

Technical/mechanical knowledge

Organisational skills

Communication skills

IT proficiency

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Job description

Ready for the next step in management with the UK's largest automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer's journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

Responsibilities

• Provide productive management and leadership, driving profitability with a firm focus on the customer journey.
• Work alongside the Centre Manager and divide time between the workshop, coaching technicians, and assisting with daily sales and customer service.
• Coach, train and develop colleagues in the moment.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Experience maintaining compliance with Health & Safety standards.
• Excellent verbal and written communication skills.
• IT proficient, with the ability and willingness to learn in‑house systems.
• Strong organisational and time‑management skills.
• Full, valid driving licence.

Salary and Hours

Maximum amount £36,000 per annum

Average uncapped bonus of £7,100 per year (with potential to earn more)

5 days a week

Earn extra with our refer a friend scheme – T&C's Apply.

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Career Development

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester qualifications too.