Assistant Manager

Halfords; Bath; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading automotive service company in Bath is seeking an Assistant Manager to drive profitability and enhance customer journeys. Candidates should have mechanical skills and experience, with a focus on managing customer satisfaction. The role offers competitive pay, an uncapped bonus scheme, and various employee benefits. Join a team dedicated to providing excellent service and career development opportunities.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and retail products

Family & Friends Discount Events

Financial planning support

24/7 GP Access

20% discount on shares

Health Cash Plan

Qualifications

• Proven experience in delivering high customer satisfaction.
• Ability to coach and train colleagues effectively.
• Technical or mechanical ability is essential.
• Experience meeting compliance standards across Health and Safety.
• Excellent verbal and written communication skills.
• Proficient with IT and in-house systems.
• Good time management skills.

Responsibilities

• Work alongside the Centre Manager to provide effective leadership.
• Drive profitability while focusing on customer journey.
• Divide time between workshop support and customer service management.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical experience

Health and Safety compliance

Communication skills

IT proficiency

Time management

Job description

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands‑on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• £33,100.00 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week (this Centre is Closed on a Sunday)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Experience / Ability to deliver high customer satisfaction and experience through effect management
• Experience / Ability to deliver coaching / training in moment to colleagues
• Technical / Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management

A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.