Assistant Housekeeper

VILLAGE HOTEL BUGIS; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London seeks a Housekeeping Supervisor to oversee Room Attendants and maintain high cleanliness and operational standards. This role requires strong leadership skills and at least 3–4 years of experience in housekeeping, including supervisory duties. Additionally, familiarity with housekeeping management systems is essential. Employees will enjoy benefits like medical coverage and annual health screenings.

Benefits

Medical coverage

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum 3–4 years of housekeeping experience with 1–2 years in a supervisory role.
• Proficient in scheduling and inventory management.
• Hospitality certifications are an advantage.

Responsibilities

• Supervise Room Attendants to maintain cleanliness standards.
• Conduct inspections and report maintenance issues.
• Handle guest requests and feedback.

Skills

Leadership

Team coordination

Attention to detail

Service orientation

Education

Diploma or Degree in Hospitality or related field

Tools

Housekeeping management systems

Job description

Responsibilities

• Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
• Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department.
• Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
• Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
• Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
• Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
• Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
• Monitor departmental expenses and support cost-control initiatives to optimize resources.
• Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
• Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
• Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
• Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
• Strong leadership and team coordination skills with attention to detail.
• Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
• Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
• Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
• Professional, well-groomed, and composed in daily staff and guest interactions.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage