Assistant Head Of Property Management

Pat Robson & Co Ltd; Newcastle upon Tyne; Hybrid; GBP 37,000; Full time

Job summary

A leading property management firm is seeking an Assistant Head of Property Management in Jesmond, NE2. You will oversee daily operations, ensure exceptional service delivery, and manage team performance. Candidates should have a Propertymark L3 qualification or equivalent and experience in property management. The role offers a competitive salary of £37,000 per annum with a quarterly bonus and benefits including hybrid working options, professional development support, and generous leave allowances.

Benefits

Quarterly bonus based on performance

24 days annual leave plus bank holidays

Professional development support

Qualifications

• Propertymark L3 qualification in Residential Lettings and Property Management or a property-related degree is desirable.
• Highly experienced in property management.
• A confident leader with strong people-management skills.

Responsibilities

• Act as the first point of contact for team escalations and HR-related queries.
• Report to the Head of Department on departmental performance and operational issues.
• Oversee daily operations in partnership with the HOD.
• Deliver exceptional customer service to drive client retention.
• Produce weekly reports and oversee team meetings.

Skills

Property management experience

Leadership and people-management skills

Strong communication skills

Customer service expertise

Conflict resolution skills

Education

Propertymark L3 qualification or equivalent

Job description

Position: Assistant Head of Property Management. Location: Jesmond, NE2. Employment Type: Full-time. Salary: £37,000 per annum with Quarterly bonus.

About Pat Robson & Co.

Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards.

The Role

Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.

Key Responsibilities

• Acting as the first point of contact for all team escalations and HR-related queries
• Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
• Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
• A portfolio of properties dealing with pro-active and reactive maintenance
• Delivering exceptional customer service to drive client retention and positive referrals
• Monitoring departmental performance and addressing service issues proactivelyEnsuring personal and team targets are consistently achieved
• Ensuring the full team adhere to company policies, procedures, and professional standards
• Producing weekly reports and overseeing team meetings and reviews
• Analysing departmental figures to identify areas for improvement
• Maintaining commercial awareness of the Sales and Lettings teams
• Handling and investigating formal complaints
• Onboarding new clients
• Attending relevant courses, networking events, and landlord sessions
• Reviewing deposit disputes prior to arbitration submission

Objectives of the Assistant Head of Property Management

• Always maintain outstanding levels of customer service
• Take proactive action on new departmental initiatives
• Always represent the company professionally
• Lead by example to motivate and inspire the full team
• Support the full team working toward professional qualifications
• Provide detailed handovers to ensure continuity during your own periods of absence

About You

• Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable
• Highly experienced in property management
• A confident leader with strong people-management skills
• Exceptionally organised, proactive, and solution-focused
• Skilled in communication, customer service, and conflict resolution
• Comfortable managing high workloads and fast-paced environments
• Knowledgeable in industry compliance, legislation, and best practice
• Ambitious, professional, and motivated to drive departmental growth

What We Offer

• Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance
• Some hybrid working options available
• 24 days annual leave per annum + bank holidays + a period over Christmas and New Year
• 8 hours of free flexible working
• Option to buy and sell annual leave
• Professional development support, including Propertymark qualifications
• Fully paid for Company Events
• A collaborative and supportive team culture
• Opportunities to influence and shape departmental growth

Interviews will take place W/C 12th January 2026. Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered.