Assistant General Manager

Ninja Warrior Adventure Park; Hedge End; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading leisure brand in the UK is seeking an Assistant General Manager for their Hedge End location. This role involves delivering exceptional customer service, leading a motivated team, and ensuring operational excellence. Ideal candidates will have over 2 years of relevant experience and a proactive attitude. The position offers competitive compensation and various employee perks including discounts and career progression opportunities.

Benefits

Bonus scheme & performance incentives

50% off food & drink

Discounts on activities and retail

Employee Assistance Programme

Learning & development opportunities

Career progression

Free or discounted meals

Company pension

Qualifications

• 2+ years’ experience as a Duty Manager, Assistant Manager or similar.
• Proactive, 'can-do' attitude with great attention to detail.
• Experience with sales, marketing or P&L is desirable.

Responsibilities

• Deliver exceptional customer service across all areas of the venue.
• Lead, motivate and develop your team.
• Manage recruitment, onboarding and training.
• Oversee food & beverage operations with hygiene compliance.
• Drive revenue and upselling through commercial decisions.

Skills

Strong operational leadership skills

Excellent communication

Problem-solving abilities

Team leadership

Job description

Join an adrenaline‑fuelled, fast‑growing leisure brand where no two days are ever the same!

Assistant General Manager - Ninja Warrior Adventure Park Southampton

Southampton, SO19 8NE

Full time, permanent (45 hours/week, on‑site)
£33,085 per annum

Please note: Applicants must be authorised to work in the UK.

Step into an action‑packed leadership role at Ninja Warrior Southampton, part of the prestigious Burhill Group – a nationwide collection of leisure and golf destinations known for delivering unforgettable, customer‑first experiences since 1926.

This is your chance to become a key player in a high‑energy, family‑friendly venue where teamwork, development and big smiles come guaranteed.

The Role

As Assistant General Manager, you’ll be at the heart of our operation – helping to shape an incredible experience for guests and supporting our team to perform at their very best. You’ll get stuck into every part of venue life while driving performance, safety and commercial success.

What you’ll be doing:

• Delivering exceptional customer service across all areas of the venue
• Leading, motivating and developing your team – rotas, coaching, reviews & more
• Managing recruitment, onboarding and training to build a high‑performing crew
• Overseeing food & beverage operations with top‑tier hygiene compliance
• Championing health & safety and ensuring best practice at all times
• Driving revenue and upselling through smart commercial decisions
• Reporting KPIs, analysing performance and identifying improvements
• Managing suppliers, catering, merchandise and purchasing within budget
• Coordinating maintenance, checks and contractor support
• Role‑modeling our company values, mission and culture every single day

What’s in it for you?

Joining Ninja Warrior Southampton means becoming part of a supportive, energetic and ambitious team within one of the UK’s most respected leisure groups.

You’ll enjoy:

• Bonus scheme & performance incentives
• 50% off food & drink
• Discounts on activities, golf, retail and leisure across the Burhill Group
• Employee Assistance Programme for your well‑being
• Learning & development opportunities, including online training
• Career progression within a nationwide organisation
• Free or discounted meals, company pension, staff perks – and more!

Who We’re Looking For

You're a confident, people-focused leader who thrives in fast‑paced leisure, hospitality or customer‑facing environments. You love creating amazing guest experiences and building positive, motivated teams. You’ll bring:

• 2+ years’ experience as a Duty Manager, Assistant Manager or similar
• Strong operational and team leadership skills
• Excellent communication, organisation and problem‑solving abilities
• A proactive, “can‑do” attitude with great attention to detail
• Ability to manage multiple tasks and make confident decisions
• Experience with sales, marketing or P&L (desirable)
• First Aid (preferred/required as applicable)

Ready to level up your career? Click Apply today!

Check your inbox for details on how to complete your application and upload any supporting documents.

Applicants must be authorised to work in the UK. No agencies please.

Suitable backgrounds

• Assistant Manager
• Deputy Manager
• Duty Manager
• Venue Manager
• Operations Manager
• Hospitality Manager
• Front of House Manager
• Customer Experience Manager
• Leisure Centre Manager
• Entertainment Venue Manager