Assistant General Manager

JD GROUP; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading leisure company based in Bristol seeks a skilled manager to drive business performance alongside the General Manager. The ideal candidate will have a proven track record in management within the leisure industry, showcasing customer service excellence and team leadership. Responsibilities include adhering to health standards, managing a team of coaches, and driving sales and membership targets. This role is pivotal in maintaining high standards and ensuring an enjoyable environment for both team and members.

Qualifications

• Proven track record of management experience in leisure industry.
• Passionate about customer service and inspirational leadership.
• Qualified to at least Level 2 Gym Instructor.

Responsibilities

• Ensure adherence to Health and Safety policies and company procedures.
• Manage team and ensure club operational cover.
• Drive and achieve sales and membership targets.

Skills

Management experience

Customer service focus

Level 2 Gym Instructor qualification

Sales driving experience

Leadership skills

Job description

Role overview

This role requires a team player with flair and commercial ability, as well as the skill, energy and determination to help drive and develop the business alongside the General Manager. We're looking for a manager with the experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.