Assistant Front Office Manager – 5* hotel

Berkeley Scott; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in North Yorkshire is looking for an experienced Assistant Front Office Manager. The role involves supporting the Front Office Manager, managing guests’ expectations, and ensuring high service levels are maintained. The ideal candidate will have strong customer service skills, experience in the hospitality sector, and familiarity with property management systems. Benefits include a competitive salary, good tips, and opportunities for professional growth.

Benefits

Great salary

Good tips

Complimentary gym

Discounted hotel stays

Meals on shift

Free parking on site

Qualifications

• 5* hotel experience is beneficial.
• Experience of managing a large team within the hospitality industry.
• Full, clean driving licence is desirable.

Responsibilities

• Support the Front Office Manager in their absence.
• Be the point of contact for all guests during their stay.
• Assist in team reviews, appraisals, and PDPs.
• Manage outstanding charges on the guests' ledger.
• Liaise with all departments efficiently.

Skills

Customer service ethos

Communication skills

Attention to detail

Initiative and motivation

PMS knowledge (Opera V5 or Cloud)

Team management experience

Job description

Assistant Front Office Manager – 5 star hotel – North Yorkshire

Many other benefits

• Great salary
• Good tips
• complimentary gym, with personal trainer support
• Discounted hotel stays within group
• Discounted F&B and leisure
• Live in accommodation may be available
• Meals on shift
• Free parking on site

• 5* hotel experience is beneficial and preferred

As Assistant Front Office Manager, you will support the FOM in their absence, including the representation in operational meetings. You will assist the Supervisors and team members. As Assistant Front Office Manager you will be responsible for departmental audits. You will be the face of the hotel and the point of contact for guests during their stay. Your role as Assistant Front Office Manager will include these responsibilities

• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews / appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

These are the key skills of the Assistant Front Office Manager

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
• A high level of confidentiality
• Full, clean driving licence due to our insurance policies is desirable
• Ability to meet deadlines and work under pressure
• Use of own initiative with willingness to go above and beyond in supporting the wider team
• Detail orientated and drives standards
• Confident, self-motivated and present a professional persona in all circumstances
• Hands on approach to work, always being productive and looking to improve
• Well presented, adhering to the grooming standards at all times
• Experience of managing a large team within the hospitality industry
• To have a genuine passion and enthusiasm for Yorkshire as well as providing a 5* experience to all guests and visitors

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites