Assistant Finance Officer

Talent Dice Ltd; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial solutions company in Lincoln is seeking a candidate to manage customer enquiries related to Credit Control. The role involves handling debt recovery processes, including contacting debtors and liaising with various departments for problem resolution. Candidates should demonstrate excellent communication skills and the ability to manage financial information efficiently.

Responsibilities

• Manage Tier 1 questions, providing copy invoices/taking card payments/dealing with care breaks.
• Refer queries to originating departments and monitor receipt of responses.
• Liaise with departments regarding further recovery action/write off.
• Make contact with debtors by telephone, letter, and email.
• Access debtors to establish their financial circumstances.
• Report any problems with achieving debt review targets.
• Review invoices and reminder letters for quality control.

Job description

Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.

Key responsibilities include:

• Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
• Refer queries to originating departments as necessary and monitor receipt of responses.
• Liaise with originating department regarding appropriate further recovery action/write off.
• Refer complex debts to the Senior Credit Controller.
• Make contact with debtors by telephone, letter and email.
• Access debtors to establish their financial circumstances and ability to pay.
• Report any problems with the achievement of debt review targets to the Senior Credit Controller.
• Review invoices and reminder letter for quality control.
• Provide advice on debt recovery process as and when required.
• Prepare debt cases for County Court action.
• Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems