Assistant Employment Adviser (Worcester)

Seetec Business Technology Centre; Worcester; On-site; GBP 26,000; Full time

Job summary

A community support organization is seeking an Assistant Employment Adviser in Worcester. The role involves supporting participants in finding and maintaining employment, conducting job-club activities, and providing personalized guidance. Candidates should have a good understanding of the local labor market and possess essential communication skills. This position offers a competitive salary of £25,877.80 per annum plus various benefits, including annual leave and a healthcare cash plan.

Benefits

25 days annual leave

Pension scheme

Healthcare cash plan

Annual pay review

Refer a friend scheme

Access to retail discounts

Qualifications

• Good working knowledge of the local labour market.
• Fully IT literate in Microsoft Office programmes.
• Experience in a target-driven environment.

Responsibilities

• Support participants in their journey back to employment.
• Conduct job-club activities including CV support.
• Organise follow-up meetings with employment advisors.

Skills

Knowledge of the local labour market

Effective communication

Customer service

Education

GCSE in English and Maths at Grade C or above

Tools

Microsoft Office (including 365, Teams, Skype)

Job description

Do you have a positive and engaging personality, along with a genuine desire to help others on their journey back into employment? If so, then we could have the ideal role for you, as we're recruiting an Assistant Employment Adviser to join our amazing team!

The role of Assistant Employment Adviser is to support our participants to find and sustain employment. Working alongside our Employment Advisers, you'll provide direct support to participants by supporting their job search and identifying appropriate self-development opportunities. You'll also organise and conduct job-club activities, either on a one-to-one or group basis, where you'll help with CVs and job applications.

We're open to various backgrounds and experiences as we are able to provide superb on-the-job training. We're not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our customers in their first steps back into employment.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future, and will also allow us to become better with your unique experiences.

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877.80 p.a with these great additional benefits.

There's also the opportunity to progress your career within the Seetec Group.

Interested? There's an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Key Responsibilities

• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Make initial outbound welcome calls to engage Participants following a referral to the scheme and sensitively handle any Participant concerns about joining the scheme or returning to work.
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP.
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow-up meetings with their designated Employment Advisor.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV's, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Act as a point of contact, provide telephone/online support to a caseload of in-work Participants.
• Provide regular reviews and ad-hoc support and advice to enable Participants to maintain employment-by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in-work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

Skills and Experience

Essential

• A good working knowledge of the local labour market in the specified geographical locations.
• GCSE or equivalent in English and Maths at Grade C or above.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and Microsoft Teams and Skype for Business.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry.
• Experience of working with people in the provision of information, advice & guidance.
• Full driving licence to enable deployment across a specified geographical area (region), when required.

Additional Information

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of Ex‑Offenders can be found on our website under About us.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: This is an office‑based role, working in Worcester.

Hours: 37 hours a week. Monday to Thursday 8.30 a.m. to 5 p.m., Friday 8.30 a.m. to 4.30 p.m.

Closing Date: 5 January 2026.