Assistant Employment Adviser (Maternity Cover for 12 months) (Swindon)

Seetec; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading employment services provider in Swindon is seeking an Assistant Employment Adviser to help participants find and sustain employment. You will support job searches, conduct welcome meetings, and organize job-clubs, providing valuable guidance. The ideal candidate will have strong interpersonal skills, knowledge of the local labor market, and a desire to help others on their employment journey. This role involves collaboration with Employment Advisers and offers extensive training opportunities.

Benefits

25 days annual leave + Bank Holidays

Healthcare cash plan

Access to retail discounts

Pension scheme

Annual pay review

Qualifications

• Positive and engaging personality, with a desire to help others.
• Good working knowledge of the local labour market.
• Experience of working in a target driven environment.

Responsibilities

• Meet and exceed performance targets while ensuring quality standards.
• Conduct welcome meetings for participants and handle concerns.
• Support job search activities and provide follow-up support.

Skills

Engaging personality

Knowledge of local labour market

IT literacy

Target driven

Customer service skills

Education

GCSE or equivalent in English and Maths at Grade C or above

Tools

Microsoft Office 365

Microsoft Teams

Job description

Responsibilities

• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Make initial outbound welcome calls to engage Participants following a referral to the scheme and sensitively handle any Participant concerns about joining the scheme or returning to work.
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP.
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow‑up meetings with their designated Employment Advisor.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CVs, supporting applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Act as a point of contact, providing telephone/online support to a caseload of in‑work Participants.
• Provide regular reviews and ad‑hoc support and advice to enable Participants to maintain employment‑by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in‑work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Provide necessary pre‑employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

Essential Skills and Experience

Do you have a positive and engaging personality, along with a genuine desire to help others on their journey back into employment? If so, then we could have the ideal role for you, as we're recruiting an Assistant Employment Adviser to join our amazing team!

• A good working knowledge of the local labour market in the specified geographical locations.
• GCSE or equivalent in English and Maths at Grade C or above.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable Skills and Experience

• Knowledge of the employability industry.
• Experience of working with people in the provision of 'information, advice & guidance'.
• Full driving licence to enable deployment across a specified geographical area (region), when required.

Additional Information

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, SEETEC supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future. SEETEC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Depending on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. SEETEC support the recruitment of ex‑ offenders and will not discriminate in any way. Our full policy statement of "Ex‑Offenders" can be found on our website under "About us". SEETEC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. SEETEC is an employee‑owned company delivering services – across the employment, skills and rehabilitation sectors – that unlock people's social and economic potential by helping them into work, develop new skills or turn away from crime...

Role Overview

The role of Assistant Employment Adviser is to support our participants to find and sustain employment. Working alongside our Employment Advisers, you'll provide direct support to participants by supporting their job search and identifying appropriate self‑development opportunities. You'll also organise and conduct job‑club activities, either on a one‑to‑one or group basis, where you'll help with CVs and job applications. We're open to various backgrounds and experiences as we are able to provide superb on‑the‑job training. We're not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our customers in their first steps back into employment.

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension – 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual Pay Review Refer a Friend Scheme Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location: This is an office‑based role, working in Swindon.

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. We protect privacy and do not collect data unlawfully.