Assistant Driver Resource Manager

Govia Thameslink Railway Ltd.; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading transport company in the UK is seeking an Assistant Driver Resource Manager to oversee daily operations at Bedford Depot. You will support Train Crew management, ensure compliance with safety regulations, and assist in scheduling while maintaining high performance standards. The ideal candidate should have experience in a train environment and be proficient in relevant IT systems. This role offers benefits like free travel and discounts.

Benefits

Free travel on GTR network

Discounted travel on other train companies

Final salary pension scheme

High street shop discounts

Qualifications

• Experience in resource management within a train environment is required.
• Proficiency with relevant IT systems is essential.
• Strong ability to work both independently and within a team.

Responsibilities

• Support the Resource Manager in daily operations.
• Manage Train Crew ensuring safety and compliance.
• Assist in schedule creation and disruption management.

Skills

Resource management

Customer service

IT literacy

Data interpretation

Interpersonal skills

Tools

Trent

Sheila

Genius

Microsoft Office

Job description

Overview

We are seeking an Assistant Driver Resource Manager to join our Operations Team at Bedford Depot. You will be reporting to the Lead Driver Resource Manager. Your duties will include ensuring that sufficient Train Crew are provided to run the services and assisting the Driver Resource Manager to ensure all necessary systems are updated to reflect the actual work schedule for Train Crew, and to manage the day-to-day operations at the depot in order to provide a safe, reliable and punctual train service to meet customer expectations.

Responsibilities

• Support and assist your team to consistently deliver high levels of performance in all Resource Manager activity.
• Assist the Driver Resource Manager with Train Crews on Genius, TRENT and SHEILA systems and other systems to reflect Train Crews booking on, as well as actual work undertaken during shifts, including in times of disruption.
• Manage Drivers and other relevant staff when they sign on to ensure they are in a fit and proper condition at both unsupervised and supervised depots.
• Assist the Driver Resource Manager in creating schedule/diagram cards.
• Assist Driver Resource Managers to ensure compliance with excessive working hours and that any breaches are properly investigated.
• Assist in times of service disruption, liaising with Train Crew to ensure a timely return to normal working.
• Ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to minimise delays to train services.
• Proven track record of line and resource management in a train environment.
• Ability to plan in a fast-changing environment.
• A track record of delivering exceptional customer service in a transport industry.
• Must have IT literacy, ability to interpret data and understand trends using Trent, Sheila, Genius, Microsoft Office and Performance Management systems.
• Ability to work on own initiative as well as within a team.
• Strong interpersonal skills and the ability to influence.
• This role is Shift Pattern hours of operation 05:00 - 20:00, Monday to Friday with every fourth Saturday worked.

Qualifications

Note: The original content describes requirements and capabilities; specific qualifications academically or certifications are not explicitly listed in the provided text. Candidates should demonstrate experience in resource management within a train environment and proficiency with relevant systems as described in responsibilities.

Benefits

The successful candidate will enjoy free travel on the GTR network, discounted travel on other train operating companies and London Underground, a final pension salary scheme, discounted travel on Eurostar after 1 year of service, and discounts from high street shops.