Assistant Directorate Manager - A&E Reception, Ward Clerks and Bed Bureau

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 24,000 - 28,000; Full time

Job summary

A regional healthcare organization in Ashton-under-Lyne is seeking a motivated Administrator to support clinical services. You will manage administrative staff and ensure high-quality service delivery. This role requires excellent communication skills, a calm demeanor, and the ability to work independently in a 24/7 environment. Ideal candidates will have relevant administrative experience and a flexible approach to working hours, with an emphasis on delivering excellent customer service.

Benefits

Flexible working

27–33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Support for stress and finance issues

Qualifications

• Experience in administrative roles is essential.
• Ability to devise rotas or systems to manage workload.
• Calm under pressure and patient demeanor.

Responsibilities

• Oversee day-to-day management of administration staff.
• Ensure high-quality administrative support for clinical teams.
• Work as part of the management team to improve operational efficiency.

Skills

Excellent written and verbal communication skills

Customer service skills

Line-management experience

Organisational skills

Ability to work independently

Job description

Overview

We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services, ensuring key targets are maintained and sustained.

Responsibilities

The post holder will oversee the day‑to‑day management of administration staff, including appraisal and objective setting, recruitment and retention, and will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high‑quality services. The role requires working independently to manage these departments in line with service requirements and local/national policies.

The post holder will also work as part of the management team to ensure sound administrative processes are in place to support clinical teams to achieve operational objectives in an efficient and effective way.

The role requires a flexible approach to working hours, as services operate 24 hours a day, 7 days a week. The successful candidate must be able to devise rotas or systems to meet workload demands and short‑notice leave.

Excellent written and verbal communication skills, calm and patient demeanour, an excellent customer service manner, and line‑management experience are essential.

Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

Equality, Diversity & Inclusion

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising under‑represented communities, we particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

• Flexible working
• 27–33 days annual leave plus bank holidays (incl. 27 days increasing to 33 days after 10 years)
• Sick pay
• NHS Pension Scheme (both you and the Trust contribute)
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and more

Visa & Sponsorship

Please note that while the Trust offers sponsorship, this role is not eligible for visa sponsorship under the UK Skilled Worker visa route, as the position does not meet the minimum salary threshold of £47,100 per annum or the required skill level set by UK Visas and Immigration. We encourage applications from candidates who already have the right to work in the UK.

How to Apply & Next Steps

How do you hear back from us? We communicate via our trac.system account (@recruit.trac.jobs). Please ensure that you regularly check your emails, including junk/spam inbox, as your email provider's security settings may not recognise the sender as safe.

About the Trust

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop, providing a range of services both within the hospital and across our community for adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Environmental Commitment

The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.

Training & Development

We offer extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on‑site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.