Assistant Customer Service Manager

Newcastle University; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading research-intensive university in Newcastle upon Tyne seeks an Assistant Customer Service Manager to oversee the daily operations across three student villages. The ideal candidate will lead a dedicated team, ensuring high standards of customer service and compliance with health and safety regulations. This role is pivotal in maintaining a first-class living experience for residents, with an emphasis on continuous improvement and effective team management.

Qualifications

• Proactive and dedicated with a passion for customer service.
• Experience in team management and operational processes.
• Ability to ensure compliance with health & safety standards.

Responsibilities

• Lead on-site customer service team across three student villages.
• Oversee staffing, resources, and operational processes.
• Ensure high levels of customer service are maintained.

Job description

We are a world class research‑intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high‑calibre people is fundamental to our continued success.

The Role

We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on‑site team across three student villages. The ideal candidate will be passionate about delivering first‑class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.

You will be responsible for the day‑to‑day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing the tools to provide a first‑class living experience to our residents. Undertake managerial responsibilities relating to the role.

For informal queries regarding the role, please contact David Kent, Operations Manager, [e-mail].