Assistant Conference & Banqueting Manager

Dalziel Park Hotel; Motherwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-regarded hospitality venue in Motherwell is looking for an Event Manager who will maintain a strong presence during shifts and manage customer enquiries professionally. The role involves guiding clients through their events and ensuring that all details are executed flawlessly. Strong leadership and organisational skills are needed, along with a passion for delivering excellent customer service. The company offers competitive salaries, flexible shifts, and numerous perks including a pension scheme and employee discounts.

Benefits

Competitive salary

Opportunity for advancement

Flexible Shift Patterns

Learning and Development Pathways

Pension scheme

50% Employee food discount

Free Golf Membership

Annual Lisini Ball

20% off events

Qualifications

• 1 year of experience in event management preferred.
• Strong leadership and organisational skills are essential.
• A passion for delivering outstanding customer experiences.

Responsibilities

• Maintain a strong presence during shifts.
• Manage and respond to customer enquiries professionally.
• Guide clients through events to meet expectations and profitability.
• Communicate event details to the banqueting team.
• Conduct final checks for quality delivery.
• Train and develop the team for exceptional service.

Skills

Event Management

Leadership skills

Organisational skills

Customer service

Job description

What you will do:

• Maintain a strong and visible presence during all shifts.
• Manage and respond to customer enquiries promptly and professionally.
• Guide clients through every aspect of their event, ensuring guest expectations are met and profitability maintained.
• Communicate event details clearly to the banqueting team to ensure seamless execution.
• Conduct final event checks to guarantee quality delivery.
• Provide clear, professional written communication with clients.
• Train, motivate, and develop your team to deliver exceptional service.

What you will have:

• Event Management (1 year preferred)
• Strong leadership, organisational, and people management skills.
• A passion for delivering outstanding customer experiences.

What we offer;

• Competitive salary
• Opportunity for advancement and progression
• Flexible Shift Patterns
• Learning and Development Pathways
• Pension scheme
• 50% Employee food discount when dining with friends & family
• Free Golf Membership
• 10 year club – rewarding long service
• Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift.
• Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
• We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
• 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef, providing help whenever you need it.
• Annual Lisini Ball
• 20% off events

We will reward you, invest in you and give you every opportunity to progress and grow within an exciting, forward-thinking company.

We are a Disability Confident Employer, committed to fostering an inclusive and supportive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences, including individuals with physical or mental health conditions. If you require any adjustments or support during the interview process or after the appointment, we’d be happy to discuss your needs.

Awards

Best Hospitality Employer 2025
Highly Recommended in the Hospitality Health Employer Category 2025

So why not join the family? We’d love to meet you.