Assistant - Buying, Merchandising & E-Commerce

Hulcan; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail and e-commerce company in Greater London is seeking an Assistant to provide operational and administrative support to its Buying, Merchandising, and E-Commerce teams. The role demands strong attention to detail and excellent organizational skills, focusing on maintaining accuracy and quality of product data and brand content. Responsibilities include digital content management, sourcing images, and supporting administrative tasks, alongside opportunities for professional development within a collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative and inclusive work environment

Exposure to international brands

Qualifications

• Proven ability to manage multiple tasks and prioritize effectively.
• Experience collaborating effectively across cross-functional teams.
• Preferred background in retail, e-commerce, or merchandising.

Responsibilities

• Provide operational and administrative support to various teams.
• Review app and manage digital content for accuracy.
• Source images and verify product detail page content.

Skills

Strong attention to detail

Excellent organisational skills

Proactive issue resolution

Ability to work within Shopify

Strong communication skills

Background in retail or e-commerce

Job description

Purpose of the Role

The Assistant will provide essential operational and administrative support to the Buying, Merchandising, and E-Commerce teams. The role helps maintain accuracy, consistency, and quality across product data and brand content, ensuring smooth daily operations across all platforms.

Key Responsibilities

App & Digital Content Management

• Review the app daily to spot and resolve non‑complex issues, escalating when needed.
• Provide weekly app improvement suggestions, including content edits and homepage updates.
• Conduct spot checks on imagery and flag items requiring design edits.
• Perform back‑end homepage checks, ensuring brand descriptions and supporting content are accurate and up to date.

Image & Product Data Support

• Source required images for brands, products, and campaigns.
• Gather and verify PDP (Product Detail Page) content for completeness and accuracy.
• Upload images across Marketplace (MP) and internal Buy platforms.

Brand & Product Administration

• Complete brand discrepancy reports to highlight inconsistencies across deliveries.
• Perform simple brand data pulls and general admin tasks to support Buying and Merch.
• Prepare and update Product Files for the design team.
• Support VM (Visual Merchandising) tasks, including organising assets and preparing content.
• Conduct OC (Order Confirmation) checks to ensure product and order data integrity.
• Collate, review, and verify product data for uploads to ensure accuracy and consistency across systems.
• Assist with buysheets, including gathering product details and adding images to ensure complete and accurate documentation.

Skills & Experience

• Strong attention to detail and excellent organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive approach to identifying and resolving issues.
• Ability to work comfortably within Shopify and shared file systems.
• Strong communication skills, with proven ability to collaborate effectively across cross‑functional teams.
• Background in retail, e‑commerce, or merchandising is preferred.

Personal Qualities

• Proactive, solution‑focused mindset.
• Positive attitude and willingness to support a fast‑paced, creative team.
• High level of accuracy and pride in maintaining strong content and data standards.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.
• Exposure to international brands.