Assistant Bereavement Officer

Birmingham City Council; Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

A local government service in Birmingham seeks an Assistant Bereavement Officer to support operations in managing funerals and cemeteries. This role requires experience in death care, excellent interpersonal skills, and effective organization. The position involves flexible working, including weekends and Bank Holidays. Benefits include a pension scheme and generous holiday entitlement.

Benefits

Pension scheme with employer contribution

Family-friendly policies

Generous holiday entitlement

Occupational health support

Staff discount scheme

Qualifications

• Previous experience working in a death care field.
• Strong interpersonal skills to handle sensitive situations.
• Excellent organisational and administrative skills.

Responsibilities

• Support Bereavement Officer and Registrar with site administration.
• Organize and book funerals while meeting statutory requirements.
• Flexibly cover various locations in the Birmingham area.
• Work weekends and Bank Holidays on a rotational basis.

Skills

Interpersonal skills for dealing with bereaved families

Excellent organisational skills

Attention to detail using Microsoft applications

Customer service skills

Ability to work under pressure

Tools

Microsoft applications

Job description

Assistant Bereavement Officer

Permanent

Grade 3 - £26,409 - £32,654

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham is attracting much publicity right now and we are keen to ensure continued service delivery to our citizens and successful decision-making. Our current service delivery agenda and plans are challenging, that’s why we need you to tell us about your strengths and skills that would contribute to our future successes and why we need people like you to join us in essential frontline delivery roles.

Birmingham City Council Bereavement Services manages the city\'s cemeteries and crematoria. The successful candidate will provide support to the Bereavement Officer and Registrar in connection with the general site administration, the booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems.

The role includes deputising for the Bereavement Officer and supporting the provision of efficient, discreet services.

As this is a Peripatetic Role covering all of the Birmingham area, the applicant will need to demonstrate an ability to work flexibly.

Weekend and Bank Holiday working will be required to work any 5 days in 7 on a rotational basis to support operational requirements at Sutton New Hall or other cemeteries / crematoria operating a weekend/ Bank Holiday Service. Currently this is 1 weekend in 12, this is subject to change.

Benefits of working with us include:

• Pension scheme with a generous employer contribution
• Family – friendly policies
• Generous holiday entitlement
• Occupational health support including a confidential counselling service
• Staff discount scheme

We are looking for:

• Previous experience of working with the public in a death care field
• The interpersonal skills to cope with the sensitive nature of dealing with bereaved families
• Excellent organisational and administrative/secretarial skills along with keen attention to detail using Microsoft applications
• All round good customer service and the ability to work under pressure

If this describes you then we want to hear from you.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: [e-mail]

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.