Assistant Banking Manager - Romford

Handelsbanken Plc; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading relationship bank in the City Of London seeks an Assistant Banking Manager to enhance customer service and manage account administration. The role requires significant direct customer contact, attention to detail, and effective communication skills. Ideal candidates will demonstrate strong relationship-building abilities, flexibility, and proficiency in Microsoft Word and Excel. The bank promotes an inclusive workplace, encouraging applications from diverse backgrounds.

Qualifications

• Able to build strong professional relationships.
• Effective interpersonal and communication skills are essential.
• Strong attention to detail and an organised approach to work.
• High level of computer literacy is essential.

Responsibilities

• Preparation of facility letters and other account documentation.
• Account administration of new and existing customers.
• Ongoing and annual account reviews.
• Support marketing initiatives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Team player

Flexibility

Computer literacy (Microsoft Word and Excel)

Job description

Job Overview

Job Introduction An opportunity has arisen within our Romford branch for an Assistant Banking Manager to join the team. As Assistant Banking Manager; you will be responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc. You will work as part of the branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

Responsibilities

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Liaison with internal departments and external counterparties to ensure the highest levels of customer service and Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self‑assessment etc.

Candidate Profile

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Able to build strong professional relationships at all levels and represent Handelsbanken effectively.
• There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
• A strong team player, flexible, proactive and conscientious and bring a positive attitude.
• You will work with integrity and discretion and be able to work effectively under pressure.
• You will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers.
• Strong attention to detail and an organised approach to work. You will be able to demonstrate your ability to work with high levels of accuracy.
• Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous.
• In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential.
• Training will be provided on additional internal IT systems.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long‑term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.