Assistant Account Manager

Midwich Ltd; Diss; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading AV/IT distribution company is seeking an organized Assistant Account Manager to support the Business Development team. This role involves managing customer enquiries, resolving issues, and building relationships. Ideal candidates will have experience in office administration and customer service, alongside strong communication and organizational skills. The position offers a range of employee perks including health care, pension scheme, and discounts.

Benefits

Contributory Pension Scheme

Private Health Care

Permanent Health Scheme

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Discounts from Local Businesses

Employee Assistance Programme (EAP)

Reduced Gym Membership

Cycle to Work Scheme

Free Car Parking

Shares Programme

Qualifications

• Experience in office administration is essential.
• Customer service skills are required.
• Must demonstrate strong communication skills.

Responsibilities

• Support the Business Development Executive's with account activity.
• Manage incoming customer enquiries via phone and email.
• Proactively identify opportunities to improve customer experience.

Skills

Office / Administration experience

Customer Service experience

Great working knowledge of Office 365

Excellent communication skills

Relationship building

Strong organisational skills

Ability to work collaboratively

Desire to learn and build a career in Sales

Job description

About Us

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.

Part of Midwich's future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director. As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

We\'re excited to offer a fantastic opportunity for a highly organised and sales-focused professional to join our dynamic Business Development team as an Assistant Account Manager. The new Assistant Account Manager will be working closely with our Business Development Executives and external customers to provide vital support in order to develop and close business opportunities, as well as providing a seamless customer experience.

What you will be doing in this role

• Supporting the Business Development Executive\'s with account activity.
• Managing incoming customer enquiries via phone and email, ensuring timely and professional responses.
• Assisting in the resolution of customer issues to maintain high satisfaction levels.
• Handling pricing and stock management under the guidance of Business Development Executive\'s.
• Updating customer records and interactions in CORE and other Midwich CRM systems.
• Actioning daily reports, including "allocated not picked" and "back orders."
• Taking ownership of specific customer relationships to build trust and loyalty.
• Proactively identifying opportunities to improve processes and customer experience.
• Developing strong product knowledge to support customer conversations and internal collaboration.
• Occasional order processing when required.
• Covering full Business Development Executive duties during short-term absences.
• Performing general administrative duties to support the team.
• Participating in ad hoc projects as needed.

What you will bring to the role

• Office / Administration experience.
• Customer Service experience.
• Great working knowledge of Office 365.
• Excellent communication skills.
• Relationship building, including engagement and management.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• A desire to learn and build a career within Sales.

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder\'s Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

This is a fantastic opportunity, so if you think you have got what we are looking for, please apply now.

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.