Assistant Accommodation Manager

Sanctuary; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading accommodation provider in Greater London is seeking an Assistant Accommodation Manager to join their team at Dinwiddy House. The role involves delivering excellent customer service, supervising staff, and managing administrative tasks. Ideal candidates will have a background in customer service, supervisory experience, and be proficient with Microsoft Office applications. The position offers competitive compensation, benefits, and opportunities for training and development. The successful candidate must have the right to work in the UK.

Benefits

25-30 days leave based on service

Pension scheme with employer contributions

Life Assurance

Cycle to Work scheme

Employee discounts

Wellbeing support

Qualifications

• Experience in a similar role in a customer service background is essential.
• Proven experience completing administrative tasks with attention to detail.
• Ability to lead, motivate, and mentor staff effectively.

Responsibilities

• Provide excellent customer service at reception and welcome customers.
• Report maintenance issues and ensure timely repairs.
• Collect rent and monitor the debtor list.
• Complete compliance checks in line with legislation.
• Supervise a team of General Assistants and support their development.
• Develop strong relationships with internal and external customers.

Skills

Customer service experience

Excellent communication skills

Staff management

Problem-solving abilities

Microsoft Office proficiency

Education

Level 3 qualification in business administration or customer service

Job description

Assistant Accommodation Manager

Dinwiddy House, London, N1

£30,349 - £31,946 per annum

35 hours per week

The Assistant Accommodation Manager will join our friendly team at Dinwiddy House in London. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You will work in a challenging, fun and rewarding environment which will offer the opportunity for training and further development.

The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience in a similar role in a customer service background is essential
• Level 3 qualification or equivalent in business administration or customer service is desirable
• Excellent communication and customer service skills
• Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance
• Proven experience completing administrative tasks with the ability to problem solve
• Proficient user of Microsoft Office applications including Word, Excel and Outlook

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost‑effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self‑contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits

• £27,590 per annum with an additional policy allowance of £2,759 per annum (rising to £29,042 with an additional policy allowance of £2,904 per annum after 12 months, subject to satisfactory performance)25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Additional Information

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.