AskHR Advisor

Manpower UK Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Birmingham is seeking an AskHR Advisor to provide first-class customer service and support for all HR-related queries. You will manage HR enquiries through various communication channels, ensuring timely resolution and compliance with policies. Candidates should have a recognized HR qualification and strong IT skills. This full-time, fully remote role offers a competitive hourly rate of 14.29, flexible benefits, and a collaborative team environment.

Benefits

Competitive hourly rate

Flexible benefits package

Bonus opportunities

Supportive team environment

Qualifications

• Professional, supportive and customer-focused approach.
• Ability to communicate confidently with people at all levels.
• Experience in a virtual working environment.

Responsibilities

• Manage Live Chat, phone, and email HR enquiries.
• Provide first-line HR policy advice to employees and managers.
• Record and manage HR data in line with GDPR.
• Coach users to promote self-service for HR tools.
• Work with HR teams to resolve queries effectively.
• Contribute to continuous improvement initiatives.

Skills

Strong IT skills

Excellent verbal and written communication skills

Analytical and diagnostic thinking

Strong organization skills

High attention to detail

Resilience and accountability

Collaboration

Education

Recognised HR qualification or equivalent experience

Tools

HR systems or HRIS databases

Job description

AskHR Advisor

Location: Birmingham (Remote role)

Salary: 14.29 per hour

Hours: Full-time, 37.5 hours per week

Working Pattern: Monday - Friday

The Opportunity

Our Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met.

As an AskHR Advisor, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.

Key Responsibilities

• Manage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAs
• Provide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary procedures
• Accurately record and manage HR data in line with GDPR and Data Protection requirements
• Coach users to increase self-service and promote the use of available HR tools
• Work collaboratively with wider HR and Employee Services teams to resolve queries effectively
• Contribute to projects and continuous improvement initiatives across HR systems, processes and procedures

About You

You will have a professional, supportive and customer-focused approach, with the ability to communicate confidently with people at all levels.

You will also demonstrate:

• Strong IT skills with fast and accurate typing
• Excellent verbal and written communication skills, primarily through digital channels
• Analytical and diagnostic thinking, with the ability to ask probing questions and apply sound judgement
• Strong organisation skills and the ability to manage multiple tasks across different channels
• High attention to detail with a "right first time" mindset
• Resilience, accountability and a proactive, can-do attitude
• Experience of, or willingness to adapt to, a virtual working environment

Skills & Experience

• A recognised HR qualification or equivalent experience within an HR shared service or HR administration environment
• Experience using HR systems or HRIS databases with high levels of accuracy
• Strong influencing and persuasion skills
• A collaborative team player who enjoys sharing ideas and supporting colleagues
• A commitment to confidentiality and data protection at all times

What We Offer

• Competitive hourly rate of 14.29
• Full-time hours with a stable Monday-Friday schedule
• Fully remote working (role aligned to Birmingham)
• Pension scheme and flexible benefits package
• Opportunity to earn a bonus
• Supportive, collaborative team environment

If you're passionate about delivering excellent customer service and looking to develop your HR career in a fast-paced, people-focused role, we'd love to hear from you.