Area Works Coordinator

The Guinness Partnership; Oldham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company is seeking 2 Area Works Coordinators in Oldham. These roles focus on providing efficient customer service, maintaining accurate records, and assisting with contractor management. The positions involve working in a hybrid model, combining home and office work. Ideal candidates should have experience in customer-focused environments and strong data management skills.

Qualifications

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically and accurately.

Responsibilities

• Provide customers with prompt and accurate information.
• Assist with queries and complaints to resolve them quickly.
• Ensure data is updated accurately in systems.

Skills

Customer-focused environment

Working within performance targets

Data recording accuracy

Ability to work under pressure

Database experience

Microsoft Office (Word, Excel)

Job description

About the role

We have an exciting opportunity for 2 Area Works Coordinators to join our Guinness Property team based at our office in Oldham.

Both roles are based in Oldham. One will cover the North West region and the other is covering the London area.

This is a full-time permanent vacancy working 39 hours per week, Monday to Friday. We are currently working in a Hybrid working style - working from home 3 days per week and the office for 2 days per week. Specific days to be arranged at interview.

Key Responsibilities

• Provide customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner, in line with agreed timescales.
• Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
• Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
• Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
• Engage with customers, managers, and operatives to deliver and improve efficiency.
• Assist planners in the planning of engineer’s diaries.
• Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
• Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
• Carry out administrative activities for the commercial team within your area.

Essential Skills and Experience

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Microsoft office including Word and Excel.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.