Area Support Shop Manager

Oxfam; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A non-profit organization in the UK is seeking a dedicated Operational Support Coordinator to provide essential coverage for shop managers across North Scotland. This role involves operational support, collaboration with diverse teams, and significant travel commitment. Ideal candidates will have a background in retail or operational management and possess strong communication skills. Join in making a positive impact on communities while embodying the organization's values.

Qualifications

• Experience in retail or operational management is essential.
• Must be agile and adaptable in work style.
• Strong communication and relationship-building skills are required.

Responsibilities

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers for effective shop cover.
• Maximise sales contribution and Gift Aid in all covered shops.
• Deliver improvement support against KPIs.

Skills

Previous retail or operational management experience

Agile and adaptable working style

Excellent communication and relationship-building skills

Job description

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.

This role will support shop cover in our Oxfam shop network across North Scotland (Including Highlands, Moray, Aberdeen, Perth, Fife, Stirling and West Lothian). Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Key Responsibilities

• Create andHy maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationshipsArtists eachshop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship‑building skills

Join us in making a positive impact on communities and showcasing our values in action.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our are recruited to work for us.