Area Support Shop Manager

Oxfam; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Join Oxfam as an Area Support Shop Manager in Hertfordshire, where you'll provide vital operational support to shops and ensure seamless trading during manager absences. This role offers a unique opportunity to engage with diverse communities and develop into a potential area management position. If you have a strong background in retail management and the ability to adapt and thrive in dynamic environments, we welcome your application.

Qualifications

• Previous retail or operational management experience.
• Agile and adaptable working style.
• Excellent communication and relationship-building skills.

Responsibilities

• Coordinate and provide operational support to shops.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA).
• Build trusting relationships in each shop.

Skills

Communication

Relationship Building

Adaptability

Education

Retail Management Experience

Job description

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Area Support Shop Manager, Hertfordshire

Client: Oxfam

Location: Hertfordshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 082d7188205b

Job Views: 3

Posted: 20.06.2025

Expiry Date: 04.08.2025

Job Description:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action.

Our Values and Commitment to Safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation, and abuse, lack of integrity, and financial misconduct; and promoting the welfare of children, young people, and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.