Area Operations Manager

e.surv Chartered Surveyors; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading residential valuation firm in Guildford is seeking an Area Operations Manager to lead regional teams and ensure exceptional service delivery. The successful candidate will have RICS accreditation and experience in managing operational teams. Responsibilities include developing team performance and adhering to compliance standards. The position offers a competitive salary, bonus, company car, and comprehensive benefits package, including private healthcare and a contributory pension scheme.

Benefits

Competitive basic salary

Performance-based bonus

Company car or car allowance

Private healthcare plan

Contributory pension scheme

Share incentive plan

27 days annual holiday

Qualifications

• Experience in managing operational teams in a surveyor context.
• Proven ability to promote a high performance culture.
• Strong understanding of compliance and quality in service delivery.

Responsibilities

• Manage, develop, and motivate operational surveyors and graduate trainees.
• Ensure compliance with quality standards for service excellence.
• Support operational strategy by working with senior management.

Skills

Team management

Coaching and mentoring

Compliance and quality standards

Risk management

Health and Safety adherence

Education

RICS accreditation

Job description

Trading since 1989, e.survis the UK’s largest and leading provider of residential valuation and property risk services. Employing over 600 RICS-registered surveyors across England, Wales, Scotland and Northern Ireland, e.surv completes the equivalent of one property inspection every 12 seconds. With industry-leading technology, nationwide postcode coverage and a wealth of property risk expertise, e.surv could be a great choice for your next career move.

We’re part of the LSL Property Services PLC Group of companies, which includes household names YOUR MOVE and Reeds Rains, as well as the mortgage broker network First Complete. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

Over the past 30 years, we’ve enjoyed huge success, kick-starting and developing the careers of hundreds of residential surveyors.

We are now looking for an Area Operations Manager to join the South Operations Management teams. The successful candidate will lead and shape regional resources, building a team to achieve productivity, quality and service standards.

We’re looking for candidates with relevant experience and a RICS accreditation is required. If you or someone you know is interested in this role, find out more below.

Key Responsibilities

• Managing, developing, coaching, mentoring and motivating a team of operational surveyors and graduate trainees to meet business objectives.
• Promoting and creating a high performance culture within the region.
• Ensuring compliance and quality standards are adhered to, to deliver service excellence and mitigate any risks.
• Promoting risk management.
• Applying regional knowledge and expertise to support business objectives.
• Encouraging working practices within established protocols.
• Contributing to the operational strategy of the business by supporting the Regional Operations Director to deliver operational targets.
• Working closely with the Learning and Development and HR teams to make sure that all operational surveyors and graduate trainees demonstrate the behaviours and competencies required.
• Complying with and adhering to the highest standard of Health and Safety in relation to the behaviours and wellbeing of a remote workforce.
• Supporting operational surveyors to deliver a high level of service delivery within the region, ensuring compliancewith individual client requirements.

Key Benefits

• Competitive basic salary.
• Performance-based bonus.
• Company car or car allowance.
• Private healthcare plan.
• Contributory pension scheme.
• Share incentive plan.
• Flexible additional PLC benefits package.
• 27 days annual holiday.

In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

PRE EMPLOYMENTSCREENING

PRE EMPLOYMENTSCREENING -All ofour employeeshave topass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.