Area Click & Collect Product Genius

ARNOLD CLARK AUTOMOBILES LIMITED; Newcastle upon Tyne; On-site; GBP 24,000 - 37,000; Full time

Job summary

A prominent automotive company in Newcastle upon Tyne is seeking an Area Customer Service Executive to enhance customer experience at their Click & Collect branch. This dynamic role involves assisting customers throughout the car purchase process and ensuring a smooth experience during handovers. Candidates should possess excellent communication skills, a full UK driving licence, and an enthusiasm for customer service. The position offers a competitive salary, a performance-related bonus, and various benefits including company car and health care, all within a supportive work environment.

Benefits

Performance-related bonus up to £12,000

Company car

33 days' annual leave

Generous employee discounts

Private health care and sick pay cover

Maternity and paternity packages

Discount on new and used vehicles

Contributory pension scheme

Qualifications

• Full of energy and enthusiasm, with great people skills.
• Good attention to detail when handling documentation.
• Confident communicator who understands that a positive attitude gets great results.
• Ability to go the extra mile for customers.

Responsibilities

• Complete handover and purchase of cars for Click & Collect service.
• Prepare handovers for the day ahead.
• Arrange documentation prior to handover.
• Help customers familiarise themselves with their new vehicle.
• Assist customers in selling their car.

Skills

People skills

Attention to detail

Confident communication

Problem-solving

Education

Full UK driving licence

Job description

About the role

We're currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK. Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Key responsibilities

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through our Sell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

What we look for

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you'll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem solve and maximise handovers and purchasesAbility to take ownership of situations all the way through to resolution

Company information and equal opportunity statement

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• £24,500 + performance‑related bonus of up to £12,000 per annum
• Company Car
• 33 days' annual leave
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You’ll work a five‑day week on a set rota that includes weekends (39.5 hours per week).