Apprenticeship Team Apprentice

Steadfast Training Ltd; Spalding; On-site; GBP 7,000 - 12,000; Full time

Job summary

STEADFAST TRAINING LTD is seeking a customer service practitioner apprentice based at our head office in Spalding with a 1-year training programme. The role involves promoting services, handling calls, and supporting learner paperwork. Full training is provided, with emphasis on accuracy and teamwork.

Working Monday to Friday, 9am–5pm, with opportunities to advance within the business as skills develop. Apprenticeship level 2 in Customer Service will be achieved on completion.

Qualifications

• GCSE English and Maths at grade 4 or higher are required.
• Strong communication and customer service skills.
• Proficient IT skills and data entry accuracy.

Responsibilities

• Promote Steadfast Training Ltd services to current and prospective customers.
• Handle inbound/outbound calls professionally; provide information and follow-up actions.
• Prepare learner paperwork packs and support the wider business.

Skills

Communication

IT skills

Attention to detail

Customer care

Teamworking

Education

GCSE English 4

GCSE Maths 4

Job description

Introduction

This role would predominantly be based at our head office in Spalding but flexibility to travel will be required in line with the needs of the business. Full training will be given, accuracy and attention to detail is an essential requirement.

About the Employer

We are a training provider that delivers first class skills, employability and training solutions to create better futures for individuals, families, businesses and communities. We deliver quality vocational training including Apprenticeships and Diplomas.

What You'll Do

Overall Purpose of the Job:

To support the provision of an effective and efficient customer service function by:

• Promoting the company services and products to potential as well as existing customers.
• Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required.
• Preparing learner paperwork packs and supporting the wider business.

Training Outcome

Your earnings can increase over time with an apprenticeship.

Progression to other roles within the business.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 9am to 5pm.

Expected Duration: 1 Year

Training Provider: STEADFAST TRAINING LTD