Apprentice Customer Service

Origin Amenity Solutions Limited; Bracebridge; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Structured on-the-job training

Job summary

Origin Amenity Solutions Limited invites applications for a Sales Support Apprentice. You will support customers by phone and email, process orders in D365 ERP, and coordinate with sales and warehouse teams to ensure timely deliveries.

Training is provided via Lincoln College as part of a Level 3 Customer Service Specialist apprenticeship. Working Monday to Friday, 8:30am–5pm, this 1 year 6 month programme offers hands-on experience, professional development, and progression opportunities within

Qualifications

• Essential - GCSE English and Maths (A*/9 – C/4).
• Enthusiasm for customer service and administrative tasks.
• Proactive and willing to learn in a supported apprenticeship.

Responsibilities

• Supporting customers by phone and email, providing updates on orders, lead times and delivery schedules.
• Processing customer orders accurately and efficiently using our D365 ERP system.
• Working closely with our sales team, warehouse and other departments to ensure orders are delivered smoothly.
• Completing a variety of administrative tasks and maintaining accurate customer and order information.
• Helping to keep the sales operation running efficiently by solving problems and responding to queries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Logical

Team working

Initiative

Non judgemental

Patience

Education

GCSE English and Maths

Tools

D365 ERP system

Job description

Introduction

Be at the heart of our sales operation. As a Sales Support Apprentice, you'll work closely with customers, sales teams, and colleagues to deliver a seamless customer experience from enquiry to delivery.

About the Employer

Origin Amenity Solutions (OAS) is one of the largest UK providers of grassturf and plant health solutions, from growth and protection to appearance and control, incorporating sustainable and environmental solutions within its portfolio. OAS is focused on supporting greenkeepers, grounds managers, local authorities and landscape contractors through product innovation, education and research and development for continuous improvement in plant health practices.

What You'll Do

Duties will include, but will not be limited to:

• Supporting customers by phone and email, providing updates on orders, lead times and delivery schedules.
• Processing customer orders accurately and efficiently using our D365 ERP system.
• Working closely with our sales team, warehouse and other departments to ensure orders are delivered smoothly.
• Completing a variety of administrative tasks and maintaining accurate customer and order information.
• Helping to keep the sales operation running efficiently by solving problems, responding to queries and supporting the wider team when needed.

Training Outcome

At Origin, we're committed to developing our people. Whether your ambition is to lead a team, move into sales, or broaden your commercial experience, we'll support you with the training and opportunities to help you achieve your career goals.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English and Maths - A*/9 – C/4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday: 8:30am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: LINCOLN COLLEGE