Customer Service Apprenticeship

Manesis Search & Selection; Chasetown; On-site; GBP 12,000 - 15,000; Full time

Job summary

Manesis Search & Selection in Burntwood is seeking a motivated individual for a Customer Service Apprenticeship. You’ll be the voice of a brand, learning on the job and earning while you learn with a Level 3 Apprenticeship.

No previous professional experience required; energy, empathy and a readiness to learn are valued. You’ll handle customer inquiries by phone and email, get hands-on product training, and join a supportive, high-energy team focused on delivering great service and real

Qualifications

• No prior professional customer service experience required.
• Excellent communication and a positive, can-do attitude.
• Basic computer literacy and ability to learn new tools.
• Eager to learn and grow within a corporate environment.

Responsibilities

• Connecting with People: Chatting with customers via phone and email to answer questions and guide them through products and services.
• Learning the Ropes: Participating in on the job training to understand the business, the product and the industry inside and out.
• Problem Solving: Listening to customer feedback and finding creative, helpful solutions to turn their challenges into positive experiences.
• Team Collaboration: Working alongside experienced colleagues and a high-energy team who always have your back.
• Growing Your Skills: Mastering modern communication software, technical systems and professional business habits.

Skills

Excellent communication

Empathy

Problem solving

Team player

Basic computer literacy

Education

Level 3 Apprenticeship in Customer Service or equivalent

Tools

CRM software

Email platforms

Job description

Customer Service Apprenticeship

Are you a people person with big ambitions but not much experience yet? Yes? Interesting in a Customer Service Apprenticeship? Then my client is looking for you!

Customer Service Apprenticeship - Burntwood

My client is a part of a successful global business, designing, manufacturing and supplying bespoke products to the UK construction industry. If you love helping people, solving problems and contributing to a successful team, you already have the most important qualifications for this job. My client is not looking for a long, corporate resume - they care about your energy, your empathy and your eagerness to learn.

As a Customer Service Apprentice, you won t just be answering questions. You ll be the voice of a brand, the hero who saves a customer s day and a vital part of a growing, supportive team.

You will receive fully funded, structured learning (Level 3 Apprenticeship) and on the job training to give you all the tools you need to become a customer service superstar.

What You’ll Be Doing (With Plenty of Support!):

• Connecting with People: Chatting with customers via phone and email to answer questions and guide them through products and services.
• Learning the Ropes: Participating in on the job training to understand the business, the product and the industry inside and out.
• Problem Solving: Listening to customer feedback and finding creative, helpful solutions to turn their challenges into positive experiences.
• Team Collaboration: Working alongside experienced colleagues and a high-energy team who always have your back.
• Growing Your Skills: Mastering modern communication software, technical systems and professional business habits.

Who You Are:

• You are a natural communicator you find it easy to build a rapport with people and you listen closely.
• You have a positive, "can-do" attitude and bring enthusiastic energy to the workplace.
• You are a problem solver who views challenges as fun puzzles to figure out.
• You are reliable and eager to learn new tools, technologies, and skills.
• You have basic computer literacy (such as typing, navigating web browsers, and using email).
• No previous professional customer service experience is required! If you are a college leaver with some customer facing experience in retail, hospitality or similar, looking to transition into a corporate environment, you are highly encouraged to apply.

Why You’ll Love Working With My Client:

• Earn While You Learn: A competitive starting salary with regular performance reviews.
• Real Career Progression: My client prioritises promoting from within.
• Great Benefits: Holiday allowance, plus personal celebration day, enhanced pension scheme.
• Great Culture: A collaborative working environment where your voice is heard and celebrated.
• On the job training: You ll supported by your manager and colleagues to guide you through your first 90 days and beyond.

Ready to Launch Your Career?