Branch Apprenticeship

HAYLEY DEXIS; Bradford; On-site; GBP 14,976 - 18,304; Full time

Benefits offered by this job

Annual leave of 23 days plus public/bank holidays

Uniform and PPE provided

Training and development through Hayley Academy

Job summary

HAYLEY DEXIS in Bradford seeks a Customer Service Apprentice to gain hands-on experience across key areas, including Trade Counter and Internal Sales. Candidates will develop essential skills needed for outstanding customer service in a supportive environment.

Apprentices will receive comprehensive training, 23 days of annual leave, and benefit from study opportunities during work hours. Interested applicants should apply before Sunday 12 July.

Qualifications

• Genuine interest in customer service and building a career.
• Enthusiastic, motivated, and willing to learn.
• Good verbal and written communication skills.

Responsibilities

• Support and serve customers face-to-face at the Trade Counter.
• Handle calls, emails, and customer enquiries in Internal Sales.
• Understand stock, order fulfilment, and logistics in Warehouse Operations.

Skills

Communication skills

Customer service

Attention to detail

IT skills (Microsoft Office)

Education

GCSEs (or equivalent) in English and Maths

Job description

Job Type: Apprenticeship

Location: Bradford

Hours: 40 hours per week

About the role

As a Customer Service Apprentice, you’ll gain hands‑on experience across key areas of the branch, building the skills needed to deliver excellent service to customers. You will rotate through:

• Trade Counter – supporting and serving customers face‑to‑face
• Internal Sales / Office – handling calls, emails, and customer enquiries
• Warehouse Operations – understanding stock, order fulfilment, and logistics

You’ll learn to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem‑solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast‑paced environment

Apprenticeship details

• Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
• Duration: 12–18 months
• Study and coursework completed during working hours
• Regular support from a training provider and manager

Requirements

• Genuine interest in customer service and building a career
• Enthusiastic, motivated and willing to learn
• Good verbal and written communication skills
• GCSEs (or equivalent) in English and Maths
• Basic IT skills, including Microsoft Office
• Strong attention to detail and logical thinking
• Well‑presented and professional approach
• Able to travel locally

Benefits

• Apprenticeship salary of £16,640
• 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development through Hayley Academy

Recruitment Process

• Initial screening
• Microsoft Teams interview with Early Careers team
• Face‑to‑face interview
• Decision outcome

Application

We’ll close this role on Sunday 12 July. If you are interested, please apply.