Customer Service Assistant Apprentice

The Growth Company: Education & Skills; Tamworth; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Growth Company is seeking an enthusiastic Customer Service Assistant Apprentice in Tamworth. This telephone-based role centers on delivering excellent customer experiences and supporting client relationships.

You will engage with clients via phone, email and in person, contribute to sales opportunities, and participate in the structured apprenticeship programme with off-the-job training.

Qualifications

• GCSE Maths & English grade A*-C/9-4 required.
• Willing to participate in the apprenticeship programme with off-the-job training.
• Friendly, reliable with good communication skills.

Responsibilities

• Make and take regular phone calls to existing clients to maintain and develop strong working relationships.
• Proactively identify opportunities for new business from existing clients during calls.
• Handle inbound customer enquiries via phone, email, and in person in a friendly and professional manner.
• Support the resolution of customer queries and complaints, escalating where necessary.
• Maintain accurate, up-to-date records of all client conversations and outcomes on internal systems.
• Work closely with the sales team to follow up on new business leads generated from client calls.
• Build strong working relationships with clients and colleagues to support a positive, consistent customer experience.
• Take part in all elements of the apprenticeship programme, including off-the-job training and coursework.

Skills

Phone communication

Customer service

Sales curiosity

Active listening

IT basics

Education

GCSE Maths & English

Tools

Email

Microsoft Office

Job description

About This Opportunity

An enthusiastic Customer Service Assistant Apprentice is needed to join the team in Tamworth. This is a telephone-based, customer-facing role at the heart of our existing client relationships.

About This Opportunity

An enthusiastic Customer Service Assistant Apprentice is needed to join the team in Tamworth. This is a telephone-based, customer-facing role at the heart of our existing client relationships.

Key Responsibilities

• Make and take regular phone calls to existing clients to maintain and develop strong working relationships
• Proactively identify opportunities for new business from existing clients during calls and pass these on to the relevant team
• Handle inbound customer enquiries via phone, email, and in person in a friendly and professional manner
• Support the resolution of customer queries and complaints, escalating where necessary
• Maintain accurate, up-to-date records of all client conversations and outcomes on internal systems
• Work closely with the sales team to follow up on new business leads generated from client calls
• Build strong working relationships with clients and colleagues to support a positive, consistent customer experience
• Take part in all elements of the apprenticeship programme, including off-the-job training and coursework

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

Requirements

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Friendly, approachable, and confident communicating with a range of people
• Reliable
• Punctual
• Willing to learn

Skills

• A genuine interest in customer service and delivering a great customer experience over the phone
• Confident and comfortable speaking with clients on the phone on a regular basis
• Curious about sales and keen to learn how new business is identified and developed from existing relationships
• Good listening skills and a positive, can-do attitude
• Comfortable using basic IT systems (email, Microsoft Office, etc.)