Customer Service Assistant Apprentice

The Growth Company: Education & Skills; St Helens; On-site; GBP 8,190 - 12,740; Full time

Job summary

The Growth Company: Education & Skills in St Helens is seeking a Customer Service Assistant Apprentice to join our team. This is a telephone-based, client-facing role focused on delivering a high-quality service and building strong relationships with existing clients.

You will receive full training and ongoing support through the apprenticeship programme, with opportunities to develop communication skills, basic IT proficiency, and early exposure to sales and client development in a friendly,

Qualifications

• GCSE Maths & English at grade A*-C/9-4 or equivalent.
• Friendly, approachable and confident communicating with people.
• Willing to learn and complete apprenticeship training.

Responsibilities

• Make and take regular phone calls to existing clients to maintain relationships.
• Handle inquiries via phone, email and in person in a friendly manner.
• Support resolution of queries and escalate when needed.
• Maintain accurate records of conversations and outcomes in systems.
• Participate in all elements of the apprenticeship programme.

Skills

Customer service

Phone communication

Listening skills

Sales awareness

IT proficiency

Education

GCSE Maths & English (A*-C/9-4)

Tools

Microsoft Office

Email

Job description

About This Opportunity

An enthusiastic Customer Service Assistant Apprentice is needed to join the team in St Helens. This is a telephone-based, customer-facing role at the heart of our existing client relationships.

Key Responsibilities

• Make and take regular phone calls to existing clients to maintain and develop strong working relationships
• Proactively identify opportunities for new business from existing clients during calls and pass these on to the relevant team
• Handle inbound customer enquiries via phone, email, and in person in a friendly and professional manner
• Support the resolution of customer queries and complaints, escalating where necessary
• Maintain accurate, up-to-date records of all client conversations and outcomes on internal systems
• Work closely with the sales team to follow up on new business leads generated from client calls
• Build strong working relationships with clients and colleagues to support a positive, consistent customer experience
• Take part in all elements of the apprenticeship programme, including off-the-job training and coursework

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

Requirements

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Friendly, approachable, and confident communicating with a range of people
• Reliable
• Punctual
• Willing to learn

Skills

• A genuine interest in customer service and delivering a great customer experience over the phone
• Confident and comfortable speaking with clients on the phone on a regular basis
• Curious about sales and keen to learn how new business is identified and developed from existing relationships
• Good listening skills and a positive, can-do attitude
• Comfortable using basic IT systems (email, Microsoft Office, etc.)