Training Support Administration Apprentice

VERNER WHEELOCK ASSOCIATES LTD; Skipton; On-site; GBP 12,000 - 15,000; Full time

Job summary

Verner Wheelock Associates Ltd in Skipton invites applications for an apprenticeship as a Business Administrator (Level 3). This varied role supports the training support team with course bookings, materials, and certificates, while gaining hands-on experience in customer care, administration and data entry.

Working Monday to Friday, 9:00 to 17:00, for 1 year 3 months, you will learn to coordinate training sessions, liaise with venues and suppliers, and develop essential IT and organisational

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Responsibilities

• Set up training room and prepare materials, greet delegates and manage refreshments.
• Send Zoom invites and certificates; handle course communications.
• Assist with sales support and data entry on the database (no cold calling).
• Dispatch tutor binders and share Zoom recordings for courses.
• Ensure materials reach site/delegate addresses and maintain tidy spaces.
• Answer calls and route sales leads appropriately.
• Coordinate lunches with local restaurants and manage bookings.
• Maintain and update records in the systems.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Administrative skills

Analytical skills

Team working

Creative

Initiative

Education

GCSE English - 4

GCSE Maths - 4

Job description

Introduction

This is a varied role, providing admin and support to the training support team. The training support team arrange all training courses from initial booking, produce and dispatch course materials, processing exam results.

About the Employer

Small, family business (10 staff) established since 1990. Friendly close-knit team and a comfortable, modern working environment close to town centre and public transport. Food industry training and audits. We provide training at our offices in Skipton, but also on site at food factories and remotely. This includes food safety and auditing training as well as specialist courses. We also provide ethical audits to make sure that staff at these factories and on farms are being treated fairly and paid correctly.

What You'll Do

Duties will include:

• Setting up the training room for courses, preparing, checking and posting course materials, meeting delegates and helping with refreshments, emailing course invites (including Zoom invites) and sending out certificates.
• The role may also include some sales support and data entry onto our database (No cold calling).
• Collating and dispatching tutor binders for new tutors, as well as sending them the zoom recording for the required course.
• Ensuring course materials have arrived at site/delegate addresses.
• Ensuring that the kitchen and training room are set up for courses and ensuring these areas are kept clean and tidy before, during and after all classroom courses.
• Answering telephone and prompt referral of all sales leads or calls to appropriate person.
• Liaising with local restaurants/cafes to arrange and order delegates lunches and booking of tables where required.
• Responsible for maintenance of the systems, including updating of records and completing all information as fully as possible.

Training Outcome

• Permanent employment.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 09:00 - 17:0030 minutes for lunch.

Expected Duration: 1 Year 3 Months

Training Provider: CRAVEN COLLEGE