Customer Service Apprentice, Leeds

Gough & Kelly Limited; Leeds; On-site; GBP 11,020 - 17,509; Full time

Benefits offered by this job

Holiday entitlement increasing to 24 days plus 8 bank holidays

Employee Assistance Programme

Private Healthcare Scheme

Employee Benefits Programme

Ongoing training and mentoring

Pension Scheme

Cycle to Work Scheme

Company social events

Job summary

A dynamic service company in Leeds is seeking a Customer Service Apprentice to join their team. The candidate will participate in a 40-hour workweek while completing the Level 2 Customer Service Practitioner Apprenticeship. This role involves handling customer queries, managing paperwork, and supporting the service team. Ideal candidates should have a Grade C/4 in Maths and English, experience in customer service, and strong communication skills. The company offers extensive training, a benefits package, and a commitment to employee growth.

Qualifications

• Possess a minimum of 1 year of customer service experience.
• Be driven and willing to learn.
• Be professional, reliable, punctual, and flexible.

Responsibilities

• Handle customer, supplier, and staff queries via email and telephone.
• Check and edit completed engineer job sheets with correct information.
• Scan and file engineering paperwork ensuring ease of access.
• Keep track of relevant service information by updating spreadsheets.
• Prepare parcels and maintain receipt tracking.

Skills

Customer service skills

Strong verbal communication skills

Strong organisational abilities

Computer literacy

Education

Grade C/4 or above in Maths and English

Job description

Salary: £8.00 - £12.71 per hour, depending on experience

Closing Date:

Looking to kick-start your career in customer service? Join Gough and Kelly as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment.

The position

• 40 hours per week
• To complete the Level 2 Customer Service Practitioner Apprenticeship

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

• Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (with length of service)
• Employee Benefits Programme (with length of service)
• Ongoing training and mentoring, with development and progression opportunities
• Pension Scheme
• Cycle to Work Scheme
• Company social events

Responsibilities

• To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
• To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
• To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
• To keep track of relevant service information by updating spreadsheets.
• To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
• To attend all college sessions and complete assessments as required.
• To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
• To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.

The ideal candidate will

• Possess Grade C/4 or above in Maths and English
• Have a minimum of 1 year of customer service experience (preferable)
• Be driven and willing to learn
• Possess excellent customer service skills and experience
• Have strong verbal and written communication skills
• Possess strong organisational abilities
• Have strong computer literacy skills
• Be professional, reliable, punctual, and flexible

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.