Apprentice Patient Pathway Administrator

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 18,000 - 20,000; Full time

Job summary

A leading NHS Trust in Norwich seeks a motivated Apprentice Patient Pathway Co-ordinator to enhance the patient journey in Gastroenterology. You will be responsible for coordinating appointments, ensuring timely care for patients referred on a cancer pathway, and making sure all their needs are met. This role offers an opportunity to gain valuable skills in a supportive environment dedicated to patient care and teamwork. You will embody the Trust's PRIDE values in all your interactions, contributing positively to the healthcare experience.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme and annual leave entitlement

Wagestream - access up to 40% of your pay as you earn it

Free 24-hours confidential counselling support

Qualifications

• Must be aged 16+.
• Resident in the UK/EEA for the last three consecutive years.
• Must not have a qualification in a similar subject at the same level or above.

Responsibilities

• Coordinate appointments and monitor waiting lists.
• Liaise with clinical/admin teams and patients.
• Act as a role model in demonstrating PRIDE values.

Skills

Good communication and interpersonal skills

Good standard of literacy

Good standard of numeracy

Education

4 GCSE's at Grade D/3 or above (or equivalent)

Tools

MS Office

Job description

*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

An opportunity has arisen for a highly motivated and organised Apprentice Patient Pathway Co-ordinator to join the Gastro Department.

Our department is split up into sub-specialties; Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD). We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated ward for patients.

Apprenticeship Eligibility Criteria:

Applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills:

• Good general standard of education
• 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills

Full time: 37.5 hours per week

Main duties of the job

A patient pathway co-ordinator plays a key role in making sure a patient's care journey runs smoothly, safely, and on time, especially for referrals, diagnostics, and treatment when referred into Gastroenterology on a cancer pathway. You will be required to co-ordinate appointments, monitor waiting lists and liaise with clinical/admin teams and patients,

As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role.

You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.

You will be expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Actively track patients urgently referred to the Trust from General Practitioners (GP) or General Dental Practitioners (GDPs) who are suspected at referral of having Cancer. Ensure that these patients are listed on the Trust Cancer IT system.
• Ensure that appropriate requests for investigations are initiated following the clinicians instructions and that appointments are given
• To adhere to the Trusts General Principles and Guidelines on Patient Access in relation to the management of waiting lists.
• To remove non-malignant patients from the Cancer pathway by assessing oncology notes, Somerset, PAS, RIS and ICE and to work with medical secretaries and the clinical team to identify such patients in a timely manner
• Ensure that any newly diagnosed cancer patients are identified and added to the Trust Cancer IT system. Ensure that the patient is known to the clinical team and that appropriate action is taken to manage the patient on the agreed pathway.
• Highlight any potential delays or breaches of the patient pathway according to the Trust escalation policy
• To liaise with the members of the MDT both within the relevant Directorate and across the Trust as a whole to ensure coordination of all elements of the patient journey. This may include highlighting patient target dates etc to ensure that investigations are carried out and results received in a timely manner to ensure that the patient reaches the point of treatment within relevant time-scales.
• To ensure all information relating to patients on a cancer pathway clearly identifies all relevant target dates to aid other members of the MDT in allocating resource appropriately
• To be aware of availability of staff and events which may impact on the patient pathway (eg consultant leave, MDT meeting cancelled due to bank holidays) and make allowances for this in the patient pathways.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• 4 GCSEs at D/3 or above (ideally to include Maths and English)
• IT qualifications/skills including working knowledge of MS office, especially excel

Skills

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.