Apprentice IT Technician - Level 3 IT Qualification

Cubit Technology; City Of London; On-site; GBP 35,000 - 52,000; Full time

Job summary

An IT support company in London is looking for an apprentice to assist in IT support tasks. This role offers hands-on experience in a professional yet relaxed environment, where you'll learn how to manage and support IT systems for small businesses. Ideal candidates should have a genuine interest in technology and problem-solving. You'll be trained to achieve Level 3 IT qualifications while receiving support from senior staff.

Benefits

Full training and support

Friendly team

Casual dress code

Qualifications

• Genuine interest in technology and problem-solving.
• Reliable, organised, and eager to learn quickly.
• Strong punctuality and attendance.
• Clear communicator who asks questions instead of guessing.
• Friendly, respectful, and confident dealing with users.
• Must have the right to work in the UK.

Responsibilities

• Answer, log, categorise incoming calls and emails into the helpdesk system.
• Handle straightforward tickets such as spam reports and password resets.
• Build and configure new laptops and desktops using internal checklists.
• Assist with new starter onboarding and initial setup tasks.
• Support senior engineers with small project tasks when suitable.

Job description

An IT support company in London is looking for an apprentice to assist in IT support tasks. This role offers hands-on experience in a professional yet relaxed environment, where you'll learn how to manage and support IT systems for small businesses. Ideal candidates should have a genuine interest in technology and problem-solving. You'll be trained to achieve Level 3 IT qualifications while receiving support from senior staff.