Apprentice Infrastructure Engineer

HM Land Registry; Crownhill; On-site; GBP 16,000 - 20,000; Full time

Job summary

A UK governmental agency is looking for an Apprentice Infrastructure Engineer located in Crownhill, England. In this role, you will support the technology that underpins essential services, contributing to infrastructure work and gaining hands-on experience. Key responsibilities include IT service delivery, troubleshooting, and working collaboratively with technical teams. This apprenticeship offers a detailed training program and opportunities for career development in IT and infrastructure roles.

Benefits

Ongoing training opportunities

Supportive team environment

Potential for career growth

Qualifications

• Minimum of 5 GCSEs including Maths and English.
• Understanding of apprenticeship standards.
• Competent in using MS Office software.

Responsibilities

• Develop skills through ongoing training.
• Deliver IT service support to users.
• Troubleshoot IT issues effectively.

Skills

Problem-solving skills

Communication skills

Team collaboration

IT service support

Education

5 GCSE's Grade 4 or Grade C including Maths, English, and ICT

Tools

MS Office

Email

Job description

As an Apprentice Infrastructure Engineer, you'll play an active part in supporting the technology that underpins our services. From day one, you'll be immersed in real infrastructure work, developing your skills through hands‑on experience and structured learning. You'll work alongside supportive colleagues in the Transformation & Technology directorate, gaining insight into how we maintain and improve our systems while learning a blend of traditional, agile and digital practices. This is an opportunity to grow your capability, contribute to meaningful work, and build a strong foundation for a future career in IT.

Responsibilities

• Develop your skills and capability through ongoing training and learning opportunities provided as part of your apprenticeship.
• Work as part of a team to deliver high-quality IT service support to users, meeting agreed Service Level Agreements.
• Support the delivery of new software and infrastructure by collaborating with technical teams.
• Troubleshoot IT software and hardware issues through effective analysis, problem-solving and diagnosis.
• Contribute to forward‑planning activities, aligning your own workload with team delivery timescales.
• Ensure that all necessary documentation is accurate, complete and kept up to date.
• Share knowledge openly with colleagues within your team and across the wider organisation.

At HM Land Registry, we're committed to helping you thrive. As an apprentice, you'll be part of an inclusive organisation that values diverse perspectives and supports everyone to reach their potential. You will:

• Be part of a friendly, knowledgeable team invested in your development.
• Gain hands‑on experience across a wide range of IT services and technologies.
• Build a strong foundation for a long‑term career in digital and infrastructure roles.
• Contribute to meaningful work that supports the effective delivery of essential public services.
• Learn in an environment that values collaboration, curiosity and continuous improvement.

Qualifications & Experience

• 5 GCSE's Grade 4 or Grade C and above including Maths, English and ICT or a Science or equivalent.
• An understanding of the Apprenticeship appropriate standards and commitment to completing the apprenticeship.
• Competent user of computer software packages including knowledge of MS Office and email.
• Ability to think ahead, anticipate problems and use problem‑solving skills.
• Able to work as part of a team or group to achieve a team goal or task.
• Effective and easy to understand communication skills (written and verbal), in a variety of situations.
• Motivation for learning, ability to recognise own learning needs and identify how to achieve them.
• Ability to be practical, organise own work and prioritise tasks.
• Desirable Experience: An understanding of good customer service.
• Desirable Experience: Uses initiative and works with limited supervision but seeks advice when appropriate.

Start your tech career with purpose at HM Land Registry. As an Apprentice Infrastructure Engineer, you'll be supported to grow your confidence and technical skills while working towards a Level 3 Diploma in ICT Professional Competence.

Location: London, England, United Kingdom.