Apprentice ICT Technician

Tenax Schools Trust; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local educational trust is offering an apprenticeship as an Information Communications Technician in Royal Tunbridge Wells. The successful candidate will work closely with the ICT Technical Services Team, gaining hands-on experience and professional skills. This role encompasses providing technical support, operating a helpdesk, and maintaining IT systems. Candidates should have GCSEs in English and Maths and a passion for IT. There may be a full-time role available after the apprenticeship period ends.

Responsibilities

• Assist the ICT Technical Services Team & Network Manager.
• Provide support for teaching staff, pupils, parents, and other stakeholders.
• Operate a helpdesk, troubleshoot, and maintain computers and equipment.

Skills

Confident in the use of computers

Troubleshooting abilities

Good communication skills

Ability to work independently

Attention to detail

Education

GCSE in English and Maths (grade 4/C and above)

Qualification in IT/Computer Studies

Job description

Salary: £14,722.50 for your first year, then could increase depending on age and National Minimal Wage for apprentices

Most of your apprenticeship will be spent working - learning the job with hands on experience. Supported with specialist online training to gain professional knowledge and skills

Hours: 37 hours per week, 8am to 4.30pm (4pm one day), with half an hour unpaid for lunch/52 weeks a year

Working Pattern

4 days a week at Bennett, with one day for online training

Job Role

To provide assistance/support to the ICT Technical Services Team & Network Manager, teaching staff, pupils and parents plus other stakeholders.

Working under the direction of the Network Manager providing set up for individuals on systems and support using tools to problem-solve and troubleshoot, including the operation of a helpdesk. To support in the general maintenance and upkeep of computers and equipment throughout the site, ensuring that high standards are maintained.

For full list of duties and responsibilities see the Job description

Details of Apprenticeship training course

Information Communications Technician (Level 3)

Information Communication Technicians play a vital role in maintaining and optimising the computer and communication systems used by organisations. These systems power operations and support decision making, ensuring businesses run smoothly and securely.

They use infrastructure management tools to automate key tasks, including provisioning, testing, deployment, and monitoring of IT and telecommunications components.

The apprenticeship is designed to equip individuals with the knowledge and skills to ensure the efficient operation and management of IT and telecommunications infrastructure, including hardware, software, networks, data storage and cloud services.

Training provider

LearnTech UKPRN10058007

Duration

13-15 months + End point assessment

After the apprenticeship

Potential Full-time position for the right candidate after completion of the apprenticeship

Requirements

GCSE in English and Maths (grade 4/C and above)

Desirable

Qualification in IT/Computer Studies

Person Specification

• Confident in the use of computers, with a passion for IT
• Ability to work independently and as part of the team, in a professional and flexible manner
• To be organised, with great attention to detail
• Troubleshooting abilities
• Good communication skills, written and oral
• To play a full part in the life of the Tenax Schools Trust community, supporting the trusts policies and ethos

For a full detailed Person Specification see the Job description

Should you wish to discuss any aspect of the apprenticeship before applying, please do not hesitate to contact [e-mail]. For further details of the training element https://learn-tech.com/information-communications-technician/

Closing date: 11th January 2026

Interviews are due to be held after shortlisting

We reserve the right to appoint at any stage of the process.

Completed Application Forms should be sent to [e-mail].