Apprentice Hire Desk Controller

Total Training Provision; Horbury; On-site; GBP 17,000; Full time

Job summary

A growing UK equipment hire company is looking for an Apprentice Hire Desk Controller. This role offers hands-on experience in customer service while completing a Level 2 apprenticeship. Responsibilities include delivering customer service, liaising with suppliers, and completing administrative tasks. Successful candidates will have at least GCSE English and Maths at Grade 4 or above. The apprenticeship provides structured training and clear progression opportunities into a permanent role.

Benefits

Company pension

Yearly bonus and incentive schemes

WPA health plan

Death in service benefit

Free uniform

Free on-site parking

Qualifications

• GCSE English and Maths at Grade 4 or above are essential.
• Strong customer service skills and confident communication are required.

Responsibilities

• Deliver excellent customer service at all times.
• Liaise with customers and suppliers via phone and email.
• Communicate order updates and issues to the wider team.
• Complete administrative tasks accurately.

Skills

Confident communication skills (phone and email)

Strong customer service skills

Good IT skills

Attention to detail

Administrative skills

Logical and organised approach

Ability to work well as part of a team

Positive, enthusiastic attitude and willingness to learn

Ability to manage multiple tasks in a fast-paced environment

Education

GCSE English at Grade 4 or above

GCSE Maths at Grade 4 or above

Job description

Apprentice Hire Desk Controller

Pulse Hire Ltd

Location

Unit 2, Benton Office Park, Bennett Avenue, Horbury, Wakefield, WF4 5RA

Salary

• £16,685.50 per year (Apprentice Minimum Wage)
• Pay may be reviewed and increased following successful completion of a probation period.

Hours

• 42.5 hours per week, Monday to Friday
• 8:00am – 5:00pm
• Includes a 30-minute lunch break and two 15-minute breaks each day

Start Date

• Monday 19 January 2026

Positions Available

• 2

Job Summary

Kick-start your career with Pulse Hire Ltd as an Apprentice Hire Desk Controller. This is an excellent opportunity to gain hands‑on experience in a fast‑paced hire desk environment while completing a Level 2 Customer Service Practitioner apprenticeship. You will work closely with customers, suppliers, and internal teams, developing valuable skills with clear progression opportunities into a permanent role.

Key Responsibilities

As part of the Hire Desk team, you will:

• Deliver excellent customer service at all times.
• Liaise with customers and suppliers via phone and email.
• Work closely with the Sales team to ensure customer orders are processed correctly.
• Communicate order updates, issues, and developments to the wider team.
• Communicate with suppliers when placing orders.
• Support the purchasing and sourcing of hire equipment.
• Complete administrative tasks accurately, including:
  • Raising, chasing, and closing breakdowns.
  • Processing off-hires.
  • Raising and managing damages.
• Maintain accurate records across internal systems.
• Learn product knowledge and industry standards.

You will gain hands‑on experience while being supported by experienced colleagues.

Training & Development

You will complete a Level 2 Customer Service Practitioner apprenticeship, delivered by Total Training Provision Limited.

Your training will include:

• At least 20% off‑the‑job training during working hours.
• Online learning and self‑study modules.
• One‑to‑one support from a dedicated Skills Coach.
• Projects and practical activities.
• Regular progress reviews.
• Structured training in customer experience, communication, teamwork, and handling challenges.
• Support to achieve English and maths qualifications if required.

The apprenticeship is completed through a final assessment, including a practical observation and professional discussion.

Essential Requirements

• GCSE English at Grade 4 or above (essential).
• GCSE Maths at Grade 4 or above (essential).

Skills & Attributes

• Confident communication skills (phone and email).
• Strong customer service skills.
• Good IT skills.
• Attention to detail.
• Administrative skills.
• Logical and organised approach.
• Ability to work well as part of a team.
• Positive, enthusiastic attitude and willingness to learn.
• Ability to manage multiple tasks in a fast‑paced environment.

About the Company

Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer‑first approach, they support a wide range of industries and are committed to investing in the development of their people.

Website: https://pulse-hire.co.uk/

Company Benefits

• Company pension.
• Yearly bonus and incentive schemes.
• WPA health plan.
• Death in service benefit.
• Free uniform.
• Free on‑site parking.

Career Progression

On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.

Contact Information

For further information about this apprenticeship, please contact:

• Annie Mcloughlin
• Total Training Provision
• 📧 [e-mail]
• 📞 07902 755076