Apprentice Crew Member

Lifetime Training; City of Westminster; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading training provider in the United Kingdom is seeking Apprentice Crew Members to join a fast-paced team that prioritizes great service and a welcoming atmosphere. This apprenticeship offers training towards a Food and Beverage Team Member qualification over 15 months, with strong focus on teamwork and customer connection. Benefits include holiday pay, pension scheme, flexible work hours, and exclusive staff discounts. Ideal candidates will embody a genuine customer service ethos and willingness to learn.

Benefits

Holiday pay

Pension scheme

Flexible working

Free staff meals

Employee discounts

Training opportunities

Qualifications

• Genuine smile and ability to connect with customers.
• Willingness to learn and follow procedures.
• Desire to adapt to each customer's needs.

Responsibilities

• Prepare food and drinks to a high standard.
• Make customer experiences special and welcoming.
• Maintain cleanliness and adhere to safety standards.

Skills

Customer service skills

Adaptability

Teamwork

Attention to detail

Education

Food and Beverage Team Member Apprenticeship Level 2

Job description

As an Apprentice Crew Member, you'll quickly become part of a team, or 'Crew', that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.

You'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile plus an ability to connect with customers!

When working in a McDonald's restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:

• Preparing every customer's food and drink to a gold standard.
• Making the customer's experience special - adapt to each customer's needs, be patient and welcoming.
• Keeping up to date with knowledge on our food and promotions.
• Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
• Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
• Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
• Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.

What your apprenticeship will offer:

• You’ll work towards the Food and Beverage Team Member Apprenticeship Level 2, over the duration of 15 months.
• You’ll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Teams.
• The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
• You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.
• They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

Benefits:

• Holiday pay
• Pension scheme
• Flexible working
• Free staff meals & employee discounts on selected McDonald's food
• Opportunities for training and development
• Discounts at major high street retailers
• Exclusive employee competitions
• Uniforms

Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald's!