Appointments Booking Clerk - Eastbourne DGH | East Sussex Healthcare NHS Trust

ESHT; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider has an exciting opportunity for a full-time Appointments Booking Clerk at Eastbourne District General Hospital. This role involves managing patient bookings and scheduling appointments, requiring excellent communication skills and the ability to work both independently and as part of a team. The position offers various benefits, including staff development opportunities and access to onsite facilities. The advert closes on 12 Dec 2025.

Benefits

Staff development opportunities

Enrolment in the NHS pension scheme

Auto-enrolment to our Temporary Workforce Service

Access to onsite nurseries

Onsite parking for only £50 a year

Qualifications

• Excellent communication skills are essential for interacting with patients.
• Proficiency in IT is necessary for managing bookings and patient records.
• Ability to work independently or as part of a team is required.

Responsibilities

• Contact patients to agree on appointment dates.
• Manage appointment bookings effectively.
• Perform rostered telephone sessions as needed.

Skills

Excellent communication skills

IT knowledge

Ability to work independently

Teamwork skills

Job description

Position Summary

An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full-time (37.5) Appointments Booking Clerk to be based at the Eastbourne District General Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.

Responsibilities

The appointment booking clerk will: ring patients to agree dates, manage appointment bookings, and perform rostered telephone sessions as required by service needs.

Responsibilities also include adhering to strict deadlines and working independently or as part of a team.

Qualifications

Applicants should have excellent communication skills, IT knowledge, and the ability to work on their own initiative and as part of a team.

Working Hours

The service operates between 8am – 6pm Monday to Friday, with shifts of 08:00–16:00 or 09:00–17:00.

Benefits

• Staff development opportunities
• Enrolment in the NHS pension scheme
• Auto-enrolment to our Temporary Workforce Service
• Access to onsite nurseries, staff restaurants and accommodation
• Free psychological support through our confidential Employee Assistance Programme
• Onsite parking for only £50 a year

This advert closes on Friday 12 Dec 2025.