Appointment Scheduler

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in England is looking for an Appointment Scheduler to join the Imaging Directorate's Appointment Scheduling Team. The role focuses on scheduling appointments, monitoring waiting lists, and handling patient enquiries with professionalism. Ideal candidates will possess excellent communication skills, flexibility, and a caring attitude towards patients. This position may require occasional weekend work. Competitive benefits and development opportunities are part of the offering.

Qualifications

• Excellent written and verbal communication skills.
• Reliable, flexible and able to work in a fast-paced environment.
• Positive and caring attitude towards patients.
• Willingness to work occasional weekends.

Responsibilities

• Schedule appointments and monitor the patient waiting list.
• Communicate with patients via telephone or face-to-face.
• Handle enquiries and provide accurate information.
• Maintain punctuality and flexibility, including occasional weekend work.

Skills

Excellent written and verbal communication skills

Reliable

Flexible

Caring attitude towards patients

Job description

University Hospitals of North Midlands is unable to offer sponsorship for this role. This is in accordance with UKVI guidelines and legislation. If you hold a graduate visa, you are welcome to apply, provided you will have at least six months until your visa expires before the start of employment for training and operational reasons.

Appointment Scheduler

An exciting opportunity has arisen to join the Imaging Directorate’s Appointment Scheduling Team. The role ensures local and national waiting‑time targets are met while handling patient enquiries in a courteous and professional manner.

Responsibilities

• Schedule appointments and monitor the patient waiting list.
• Communicate with patients via telephone or face‑to‑face.
• Handle enquiries and provide accurate information.
• Maintain punctuality and flexibility, including occasional weekend work.

Qualifications

• Excellent written and verbal communication skills.
• Reliable, flexible and able to work in a fast‑paced environment.
• Positive and caring attitude towards patients.
• Willingness to work occasional weekends.

About Us

University Hospitals of North Midlands NHS Trust serves around three million people across two sites – Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford. We pride ourselves on modern facilities, teaching, research and specialist care for trauma. We offer a range of development packages to help staff fulfil their potential and foster a culture of inclusion and equal opportunity.

Contact

For further details or informal visits, contact:
Marie Lomax
Junior Operational Services Manager
Email: [e-mail]
Telephone: [phone]