Appointment Scheduler

NHS; Stoke-on-Trent; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Stoke-on-Trent is seeking an Appointment Scheduler to join their team in the Imaging Directorate. The role involves scheduling patient appointments, ensuring compliance with waiting time targets, and providing excellent customer service. Candidates must possess strong communication skills, flexibility, and reliability, with a minimum of 2 GCSEs in Maths & English. This is a full-time fixed-term position, offering essential experience in a healthcare setting.

Qualifications

• Minimum of 2 GCSEs in Maths & English or equivalent experience.
• Excellent standard of literacy and numeracy.
• Minimum of one year's experience dealing with patients/public.

Responsibilities

• Schedule appointments and monitor waiting lists.
• Communicate with patients professionally, both face to face and via phone.
• Contribute to a first-class service for all users.

Skills

Communication skills

Flexibility

Reliability

Interpersonal skills

Education

Minimum of 2 GCSEs / O levels (bands A - C) Maths & English

IT skills

Tools

Microsoft Office

Job description

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Appointment Scheduler

An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner.

Main duties of the job

The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list.

Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users.

The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner.

You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role.

This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients.

The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted: 18 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 205-7562925-A

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG

Job description and responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Essential Qualifications

• Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivalent experience
• IT skills

Desirable Qualifications

• NVQ Level 3 in admin / clerical / customer service related area
• ECDL / other IT qualification
• Experience in using CRIS

Essential Experience

• Computerised systems with the ability to use the Microsoft package
• Handling confidential/sensitive information
• Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
• Minimum of one year's experience of working in the NHS or other complex organisations

Desirable Experience

• Experience of working in an appointment booking environment
• Experience in dealing with waiting lists and targets
• Experience of working in the NHS

Essential Skills and Knowledge

• Excellent standard of literacy and numeracy
• Excellent communication skills
• Ability to work to defined protocols and seek advice where appropriate

Desirable Skills

• Data Inputting

Essential Aptitudes

• Ability to work under pressure and tight deadlines and to protocol
• Excellent interpersonal skills and telephone manner
• Ability to divert from one set of tasks to another

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

University Hospital of North Midlands NHS Trust

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG

Website: https://www.uhnm.nhs.uk