Applied Performance Specialist - REMOTE

Jobgether; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading job placement platform is seeking an Applied Performance Specialist to enhance customer satisfaction through support of an advanced analytics platform. You will collaborate with various stakeholders, drive onboarding, and resolve customer issues. This role demands excellent communication skills and a Bachelor's degree, along with 3 years of experience in elite sports or technology. Benefits include a competitive salary, health insurance, and flexible remote working arrangements.

Benefits

Competitive salary

Health insurance for employee and dependants

Meaningful equity

Pension plan

Life cover

Income protection

Wellbeing benefits

Flexible remote working

Qualifications

• Minimum 3 years of experience in elite sports or sports technology.
• Proven ability to travel semi-regularly.

Responsibilities

• Provide day-to-day support and resolve customer challenges.
• Collaborate with sales team members to understand client objectives.
• Develop resources for coaches and practitioners through various formats.
• Enhance customer experience by improving their efficiency and workflows.
• Provide on-call and weekend support as needed.

Skills

Excellent communication skills

Presentation skills

Proficiency in Google Workspace tools

Initiative and independence

Critical thinking

Education

Bachelor's Degree in a relevant field

Tools

Salesforce

Jira

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Applied Performance Specialist. In this role, you will be at the forefront of enhancing customer satisfaction by ensuring users can effectively leverage our partner's advanced analytics and performance intelligence platform. Your expertise in elite sports and technical support will impact the experiences of numerous teams across different sports globally. You will help drive the onboarding process for new customers while collaborating with various stakeholders to foster successful outcomes. This role offers a unique opportunity to engage with practitioners in diverse sports environments while working remotely.

Accountabilities

• Provide day-to-day support and resolve customer challenges via e-mail, phone calls, and in-platform tools.
• Collaborate with sales team members to ensure client objectives are understood and executed effectively.
• Develop and disseminate resources to coaches and practitioners through meetings, reports, and presentations.
• Contribute proactively to customer success by collaborating with team members and key stakeholders.
• Improve customer experience by enhancing their efficiency and workflows.
• Work closely with Performance Strategists across functions like sales, product management, and data science.
• Think critically and creatively to prioritize issues and support the team and customers effectively.
• Provide on-call and scheduled weekend support via in-platform tools.
• Maintain system documentation using Salesforce and Jira.
• Implement established processes and best practices in technical support.

Requirements

• Excellent communication and presentation skills, with proficiency in Google Workspace tools.
• Ability to take initiative and work independently.
• Proven ability to travel semi-regularly.
• Bachelor's Degree in a relevant field.
• Minimum 3 years of experience in elite sports, sports technology, or customer support.

Benefits

• Competitive salary.
• Health insurance for employee and dependants.
• Meaningful equity.
• Pension plan.
• Life cover.
• Income protection.
• Wellbeing benefits.
• Flexible remote working with occasional face-to-face gatherings.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.