Applications support - Cloud based SaaS (fully remote) #REF 1214

Interface Recruitment UK; Leeds; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing cloud-based SaaS organization is seeking an Application Support Analyst to provide high-quality technical support for applications. This remote position involves problem-solving, collaborating with team members, and improving user experiences. The ideal candidate will possess strong communication skills and a technical awareness of IT systems. Competitive salary and benefits are offered, recognizing contributions to the team's success.

Benefits

Competitive salary

Opportunities for salary growth

Bonuses

Personal development

Qualifications

• Ability to think logically and identify root causes.
• Clear communication of technical concepts to non-technical users.
• Effective time management and accuracy under pressure.

Responsibilities

• Deliver high-quality application support via phone and email.
• Take ownership of issues for timely resolution.
• Collaborate with colleagues to troubleshoot issues.

Skills

Proactive problem solver

Strong communicator

Organised and detail-oriented

Team player

Technical awareness

Self-motivated

Job description

Applications support – Cloud based SaaS (fully remote) #REF 1214

Technical Applications Support with software setting

Contact number

01132990570

Work from home, flat management structure rewards based system

Additional Benefits

Region

West Yorkshire

Job Title: Application Support Analyst

Business Area: Support

Reporting To: Product Manager

About the Company

Our client are a fast-growing cloud-based SaaS organisation focused on improving how businesses manage, monitor, and support their people. Their platform is designed to enhance efficiency, wellbeing, and operational visibility — helping organisations make smarter decisions through data and technology.

As they scale rapidly, they're building a culture that rewards initiative, collaboration, and growth. With a flat management structure and an environment that values contribution over hierarchy, this is a place where great work is recognised and career progression is fast-tracked.

Job Purpose

You will play a key role in supporting and optimising their suite of applications. The role involves providing both first- and second-line technical support to ensure smooth performance and a high-quality user experience.

You’ll be at the heart of our operations — solving problems, improving processes, and contributing directly to the evolution of our products and services.

Key Responsibilities

• Deliver high-quality application support via phone, email, and other communication channels.
• Take full ownership of issues, ensuring timely and satisfactory resolution.
• Collaborate with colleagues to troubleshoot and elevate issues efficiently.
• Prioritise workloads effectively to balance business needs and user demands.
• Maintain accurate records of support activity and resolutions for future reference and teamwork.
• Contribute to continuous improvement efforts and share feedback to enhance our support processes.

Skills and Knowledge

• Proactive problem solver: able to think logically, identify root causes, and develop practical solutions.
• Strong communicator: capable of explaining technical concepts clearly to non-technical users.
• Organised and detail-oriented: able to manage time effectively and maintain accuracy under pressure.
• Team player: thrives in a collaborative environment, asking for and offering help when needed.
• Technical awareness: while deep expertise isn’t essential, a good understanding of IT systems, programming, or databases is beneficial.
• Self-motivated: enjoys working independently within a supportive, flat-structured team.

Location & Type

Remote (UK-based) | Permanent, full-time

Salary & Benefits

Competitive and dependent on experience.
We believe in recognising contribution — as the company scales, so do the opportunities for salary growth, bonuses, and personal development.