Applications Engineer – Basler Inc.

Basler Italy; Exton; Hybrid; GBP 48,000 - 71,000; Full time

Job summary

A global manufacturer of vision systems is seeking an Application Engineer in Exton, PA. The ideal candidate will have a Bachelor’s degree in a relevant field and experience with machine vision technologies. Responsibilities include guiding customers in pre-sales consultations, offering post-sales support, and working with cross-functional teams to optimize solutions. A hybrid working environment is offered along with a comprehensive benefits package.

Benefits

Competitive compensation package

Medical and dental health benefits

401(k) retirement savings with company match

Paid holidays and vacation

Qualifications

• 1-5 years of relevant experience in a technical field.
• Understanding of electronics concepts.
• Familiarity with machine vision systems.

Responsibilities

• Provide technical guidance during pre-sales and post-sales.
• Consult on machine vision integration projects.
• Support existing customers with technical troubleshooting.
• Design testing applications in lab settings.

Skills

Project based experience with computer vision

Strong oral and written communication skills

Ability to organize and prioritize multiple tasks

Team-oriented

Education

Bachelor’s degree in Computer Science, Electrical Engineering, or related field

Tools

C++

C#

.NET

Python

Microsoft Office

Job description

Position Overview

At Basler Inc., the Application Engineer plays a crucial role in the successful design and deployment of advanced vision systems. This role requires a technical problem-solver capable of seamless collaboration with various teams to enhance our engineering capabilities. The successful candidate will prioritize understanding customer needs to deliver exceptional value. This includes providing comprehensive pre-sales consultancy, and post-sales support to drive customer satisfaction and loyalty.

About Basler

Basler AG is a leading manufacturer of high-quality digital cameras, accessories, and computer vision solutions for applications like factory automation, logistics, and medical & life science instrumentation. Founded in 1988, we are a multinational organization, headquartered in Ahrensburg, Germany with offices around the globe. Basler Inc. is the US-based subsidiary of Basler AG managing all commercial activities and support functions for customers in the Americas region.

Responsibilities

• During pre-sales communications, work alongside Sales Managers to provide guidance and technical background to steer the customer towards selecting the best technical fit of hardware and software for their given application.
• Provide consultation for opportunities where a high degree of machine vision integration is required, function as primary technical point of contact, driving the technical advancement in these short to mid length projects.
• Work with cross functional teams from Sales, Customizations, Marketing, and R&D in the plan and execution of unique customer requests.
• Support existing customers in technical troubleshooting managed on a case-by-case basis. Utilizing tools like Salesforce, email, phone, MS Teams and other management software.
• Design in-lab testing of customer applications to determine feasibility, providing images and detailed explication on how to replicate results.
• Utilize Basler’s internal code base to edit and coach customers on how to integrate our products into their systems.
• Work alongside marketing team to build and maintain product demos shown at tradeshows and training events.
• RMA (return material authorization): Support Back Office in RMA process by evaluate requests for RMAs, determine if the products need to be brought back in for physical testing, once received determine if product is faulty as customer describes and document in SAP systems.
• Travel: onsite to pre & post sales customer visits in addition to tradeshow coverage for technical expertise (see requirements section).

Requirements

• This role offers a hybrid working environment, combining in office and remote work.
• Ability and willingness to travel domestically and internationally. Total overnight travel estimated up to 25%.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Qualifications

Experience and Educational Background:

• Bachelor’s degree in Computer Science, Electrical Engineering, Physics or a related field with 1-5 years of relevant experience.

Technical Expertise

• Project based experience with computer vision (CV), machine vision, embedded systems, and machine learning (AI/ML) is preferred.
• Understanding of electronics concepts and familiarity with circuit analysis and components.
• Programming skills in C++, C#, or .NET (proficiency in Python also desirable).
• Proficiency in using Windows operating systems (Linux and MacOS is a plus).
• Proficiency in Microsoft Office.
• Experience with 2D, Line Scan, or 3D cameras is preferred.
• Knowledge or hands on experience with machine vision; including cameras (using GigE, USB, Camera Link, or CoaXPress interfaces), FPGAs, GPUs, lenses or optics is a plus.
• Willingness to learn latest technologies and continuously enhance skillsets with relevant technology.

Organizational Skills Required

• Strong oral and written communication skills.
• Ability to organize and prioritize multiple tasks efficiently and independently.
• Ability to react quickly and independently to urgent customer needs.
• Demonstrated experience with customer support with the ability to prioritize customer needs and deliver exceptional service.
• Strong sense of ownership and commitment to seeing long-term projects through to resolution.
• Team-oriented, with the ability to contribute to the overall success of Basler.

Additional Information

• Our comprehensive U.S. offering includes: a competitive compensation package, medical and dental health Benefits, 401(k) retirement savings program with company match, paid holidays, vacation, and sick time.
• This is a flexible work position based out of our US headquarters office in Exton, PA.
• Applicants must be currently authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Learn more at www.baslerweb.com

Your application

Do you share our passion and ambition? Then email us your application, stating the desired starting date and your salary expectations to [e-mail].

Would you like to know more about us and your career opportunities at Basler? No problem! Contact us via email. We look forward to hearing from you.

• Kimberly Matsinger
• Manager- Applications Engineering
• [e-mail]